1. Do you have any accounts or services with Santander?

2. Which of the following do you have with Santander?

3. Which age range do you fit ?

4. How would you rate Santander for their customer service?

5. Do you think that Santander holds true to its core values:
Quality service and customer satisfaction
Professional ethics and sustainability

6. Would the financial situation in Spain effect your decision making on your accounts or future accounts with Santander?

7. Which one of the following statements do you think best describes Santander?

8. Why do you think people choose Santander over other banks?

9. Santander prides itself on being able to make each branch feel local, how well do you think it achieves this?

10. Which is the closest comparable bank in terms of customers?