* 1. Do you have any accounts or services with Santander?

* 2. Which of the following do you have with Santander?

* 3. Which age range do you fit ?

* 4. How would you rate Santander for their customer service?

* 5. Do you think that Santander holds true to its core values:
Quality service and customer satisfaction
Professional ethics and sustainability

* 6. Would the financial situation in Spain effect your decision making on your accounts or future accounts with Santander?

* 7. Which one of the following statements do you think best describes Santander?

* 8. Why do you think people choose Santander over other banks?

* 9. Santander prides itself on being able to make each branch feel local, how well do you think it achieves this?

* 10. Which is the closest comparable bank in terms of customers?