1. TransLink Customer Satisfaction Survey

Golden Gate Transit and Golden Gate Ferry is seeking feedback from TransLink customers on their experience with TransLink on the bus and/or ferry. Thank you for taking a few moments to share your experiences.

* 1. I generally ride …

* 2. During a typical week, I ride Golden Gate Transit buses or Golden Gate Ferry:

* 3. Do you or will you use TransLink on another transit system? (select all that apply)

* 4. How long have you been using your TransLink card?

* 5. How satisfied are you with using your TransLink card on Golden Gate Transit buses and/or Golden Gate Ferry? (please choose one)

* 6. How satisfied are you with the TransLink Customer Service Center?

* 7. Overall, TransLink’s performance is…

* 8. Please identify the problem(s) you REGULARLY encounter using your TransLink card: (check all that apply)

* 9. Please share with us your overall experience using TransLink or any suggested improvements that would make TransLink better meet your needs.

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