* 1. How did you hear about OC Animal Care?

* 2. What type of animal did you adopt from OC Animal Care?

* 3. Did you receive knowledgeable, thorough service?

* 4. Did the animals appear well cared for and comfortable?

* 5. Were staff members and volunteers friendly and helpful?

* 6. Did we meet your needs or offer alternatives?

* 7. Would you adopt from us again or refer someone else to OC Animal Care?

* 8. Do you feel you received a good value(price) for all of the services that are included with adoption (i.e. vaccinations, alteration fee, etc.)?

* 9. What was your overall impression of the facility?

* 10. What was the overall quality of the service you received?

* 11. Please describe your pet's health today:

* 12. Please describe your pet's adjustment to your home:

* 13. Please describe your pet's behavior:

* 14. Please offer any further thoughts or suggestions you may have about our adoption process:

* 15. Have you visited our website (www.ocpetinfo.com) in the past month?

* 16. Were you able to locate the information you needed on our website quickly?

* 17. Did you find the website easy to navigate?

* 18. Is there any additional information or programs you would like to see on our website?

* 19. Do you have any additional suggestions or comments about the website?

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