CAMP RENTAL USER EVALUATION Survey

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* 1. Your name and email address so we can follow up on any of your comments and concerns:

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* 2. GSNC Camp Name that you rented:

Arequipa - Fairfax (Marin County)

Ida Smith (San Francisco)

Bothin - Fairfax (Marin County)

Butano Creek - Pescadero (San Mateo County)

Hidden Falls - Soquel (Santa Cruz County)

Skylark Ranch - Davenport/Ano Nuevo (Santa Cruz County)

Twin Canyon - Lafayette (Contra Costa County)

The Cove - Napa (Napa County)

A Girl's Place - Fairfield (Solano County)

Cordelia Outdoor Program Center - Cordelia (Solano County)

Hayward Cabin - Hayward (Alameda County)

Lou Henry Hoover - Palo Alto (Santa Clara County)

Rainbow's End - San Jose (Santa Clara County)

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* 3. Reservation Dates

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* 4. Was this your first time at this camp?

Yes

If yes, how did you hear about GSNC camp rentals?

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* 5. What did you rent the camp for?

Before your arrival, did you:

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* 6. Receive information two weeks prior to arrival date?

Yes

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* 7. Use pre-trip information for planning your stay?

Yes

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* 8. Receive Emergency Information and Resources (in Welcome Packet)?

Yes

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* 9. Understand the expectations for leaving the Rental Facility clean?

Yes

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* 10. Was everything in safe working order?

Yes

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* 11. Was the site clean when you arrived?

Yes

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* 12. If there was Staff at the site, was Site Staff helpful?

N/A

Yes

Please provide useful feedback and details including positives!

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* 13. Please provide useful feedback and details including positives!

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* 14. Did you find the supplies needed to clean up?

Yes

If not, please specify.

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* 15. Did you report any hazards or repairs to the Site Staff?

Yes

If yes, then what?

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* 16. Did you use the website for rental information & planning?

Yes

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* 17. Was the website information useful for planning?

Yes

N/A

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* 18. Website comments and feedback welcome!

Reservations: Please rate question in this category on a scale of 1 to 4 (1 being the very satisfied /4 very dissatisfied)

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* 19. How would you rate the reservation process?

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

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* 20. How would you rate the support provided by Reservations Staff?

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

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* 21. Reservations comments welcome!

Customer Satisfaction: Please rate question in this category on a scale of 1 to 4 (1 being the very satisfied /4 very dissatisfied)

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* 22. How would you rate the support provided by Site Staff?

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

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* 23. How would you rate your overall rental experience?

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

1 - very satisfied

2 - somewhat satisfied

3 - somewhat dissatisfied

4 - very dissatisfied

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* 24. Do you plan on renting this camp again?

Yes

If No, why not?

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* 25. Do you plan on renting a different camp in the future?

Yes

If No, why not?

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* 1. Your name and email address so we can follow up on any of your comments and concerns:

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* 2. GSNC Camp Name that you rented:

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* 3. Reservation Dates

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* 4. Was this your first time at this camp?

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* 5. What did you rent the camp for?

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* 6. Receive information two weeks prior to arrival date?

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* 7. Use pre-trip information for planning your stay?

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* 8. Receive Emergency Information and Resources (in Welcome Packet)?

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* 9. Understand the expectations for leaving the Rental Facility clean?

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* 10. Was everything in safe working order?

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* 11. Was the site clean when you arrived?

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* 12. If there was Staff at the site, was Site Staff helpful?

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* 13. Please provide useful feedback and details including positives!

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* 14. Did you find the supplies needed to clean up?

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* 15. Did you report any hazards or repairs to the Site Staff?

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* 16. Did you use the website for rental information & planning?

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* 17. Was the website information useful for planning?

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* 18. Website comments and feedback welcome!

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* 19. How would you rate the reservation process?

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* 20. How would you rate the support provided by Reservations Staff?

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* 21. Reservations comments welcome!

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* 22. How would you rate the support provided by Site Staff?

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* 23. How would you rate your overall rental experience?

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* 24. Do you plan on renting this camp again?

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* 25. Do you plan on renting a different camp in the future?

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* 26. Please comment on your rental experience. Please share highlights and suggestions to improve your rental experience.