City of Plano Customer Satisfaction Survey

We anticipate this survey will take less than two minutes to complete. We value and appreciate your time.

Question Title

* 1. Please provide your ZIP code:

Question Title

* 2. What date did you contact the City of Plano?

Date:

Date

Question Title

* 3. Which department did you contact and by what means?

	Department	Means of Contact
Please Select:	Please Select: Department menu	Please Select: Means of Contact menu

Question Title

* 4. Which of the following best describes you?

Question Title

* 5. Briefly describe your reason for contact (Ex: Project name, Inquiry, Address).

Question Title

* 6. Who helped you?

Question Title

* 7. Please rate our staff on the following, where A=Excellent and F=Poor.

	A	B	C	D	F	N/A
Respectful	Respectful A	Respectful B	Respectful C	Respectful D	Respectful F	Respectful N/A
Knowledgeable	Knowledgeable A	Knowledgeable B	Knowledgeable C	Knowledgeable D	Knowledgeable F	Knowledgeable N/A
Professional	Professional A	Professional B	Professional C	Professional D	Professional F	Professional N/A
Friendly	Friendly A	Friendly B	Friendly C	Friendly D	Friendly F	Friendly N/A

Question Title

* 8. How well did our staff do the following, where A=Excellent and F=Poor?

	A	B	C	D	F	N/A
Communicate information clearly	Communicate information clearly A	Communicate information clearly B	Communicate information clearly C	Communicate information clearly D	Communicate information clearly F	Communicate information clearly N/A
Listen to your concern	Listen to your concern A	Listen to your concern B	Listen to your concern C	Listen to your concern D	Listen to your concern F	Listen to your concern N/A
Respond in a reasonable amount of time	Respond in a reasonable amount of time A	Respond in a reasonable amount of time B	Respond in a reasonable amount of time C	Respond in a reasonable amount of time D	Respond in a reasonable amount of time F	Respond in a reasonable amount of time N/A

Question Title

* 9. Please rate your overall experience with our department, where A=Excellent and F=Poor.

A

B

C

D

F

N/A

A

B

C

D

F

N/A

Question Title

* 10. Please provide any additional comments, information, and/or suggestions.