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Customer Satisfaction Survey

1. Default Section

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* 1. Organisation?

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* 2. Contact Name (required for feedback)

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* 3. Product Group (Please tick the applicable boxes)

Stuart

Techne

Jennway

Electrothermal

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* 4. In order to help improve our service to customers, please score the following eight attributes regarding your dealings with Bibby Scientific.

	Very Poor	Poor	Acceptable	Good	Very Good	Excellent
On Time Delivery	On Time Delivery Very Poor	On Time Delivery Poor	On Time Delivery Acceptable	On Time Delivery Good	On Time Delivery Very Good	On Time Delivery Excellent
Number of Defects Supplied	Number of Defects Supplied Very Poor	Number of Defects Supplied Poor	Number of Defects Supplied Acceptable	Number of Defects Supplied Good	Number of Defects Supplied Very Good	Number of Defects Supplied Excellent
Response to Quality Issues (Non conforming Items, Delivery etc.)	Response to Quality Issues (Non conforming Items, Delivery etc.) Very Poor	Response to Quality Issues (Non conforming Items, Delivery etc.) Poor	Response to Quality Issues (Non conforming Items, Delivery etc.) Acceptable	Response to Quality Issues (Non conforming Items, Delivery etc.) Good	Response to Quality Issues (Non conforming Items, Delivery etc.) Very Good	Response to Quality Issues (Non conforming Items, Delivery etc.) Excellent
Effective Communication (Response, Progress etc.)	Effective Communication (Response, Progress etc.) Very Poor	Effective Communication (Response, Progress etc.) Poor	Effective Communication (Response, Progress etc.) Acceptable	Effective Communication (Response, Progress etc.) Good	Effective Communication (Response, Progress etc.) Very Good	Effective Communication (Response, Progress etc.) Excellent
Documentation (Quotations, Acknowledgement, Technical etc.)	Documentation (Quotations, Acknowledgement, Technical etc.) Very Poor	Documentation (Quotations, Acknowledgement, Technical etc.) Poor	Documentation (Quotations, Acknowledgement, Technical etc.) Acceptable	Documentation (Quotations, Acknowledgement, Technical etc.) Good	Documentation (Quotations, Acknowledgement, Technical etc.) Very Good	Documentation (Quotations, Acknowledgement, Technical etc.) Excellent
Service Support (Response, Turnaround Time, Technical Support)	Service Support (Response, Turnaround Time, Technical Support) Very Poor	Service Support (Response, Turnaround Time, Technical Support) Poor	Service Support (Response, Turnaround Time, Technical Support) Acceptable	Service Support (Response, Turnaround Time, Technical Support) Good	Service Support (Response, Turnaround Time, Technical Support) Very Good	Service Support (Response, Turnaround Time, Technical Support) Excellent
Application Support (Response, Technical Support, Knowledge)	Application Support (Response, Technical Support, Knowledge) Very Poor	Application Support (Response, Technical Support, Knowledge) Poor	Application Support (Response, Technical Support, Knowledge) Acceptable	Application Support (Response, Technical Support, Knowledge) Good	Application Support (Response, Technical Support, Knowledge) Very Good	Application Support (Response, Technical Support, Knowledge) Excellent
Product Availability (Stuart/Techne/Jenway/Electrothermal)	Product Availability (Stuart/Techne/Jenway/Electrothermal) Very Poor	Product Availability (Stuart/Techne/Jenway/Electrothermal) Poor	Product Availability (Stuart/Techne/Jenway/Electrothermal) Acceptable	Product Availability (Stuart/Techne/Jenway/Electrothermal) Good	Product Availability (Stuart/Techne/Jenway/Electrothermal) Very Good	Product Availability (Stuart/Techne/Jenway/Electrothermal) Excellent

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* 5. Please rate the following in order of importance to your organisation, with 1 being the Most Important and 8 being the Least Important.

	1	2	3	4	5	6	7	8
On Time Delivery	On Time Delivery 1	On Time Delivery 2	On Time Delivery 3	On Time Delivery 4	On Time Delivery 5	On Time Delivery 6	On Time Delivery 7	On Time Delivery 8
Number of Defects Supplied	Number of Defects Supplied 1	Number of Defects Supplied 2	Number of Defects Supplied 3	Number of Defects Supplied 4	Number of Defects Supplied 5	Number of Defects Supplied 6	Number of Defects Supplied 7	Number of Defects Supplied 8
Response to Quality Issues	Response to Quality Issues 1	Response to Quality Issues 2	Response to Quality Issues 3	Response to Quality Issues 4	Response to Quality Issues 5	Response to Quality Issues 6	Response to Quality Issues 7	Response to Quality Issues 8
Effective Communications	Effective Communications 1	Effective Communications 2	Effective Communications 3	Effective Communications 4	Effective Communications 5	Effective Communications 6	Effective Communications 7	Effective Communications 8
Documentation	Documentation 1	Documentation 2	Documentation 3	Documentation 4	Documentation 5	Documentation 6	Documentation 7	Documentation 8
Service Support	Service Support 1	Service Support 2	Service Support 3	Service Support 4	Service Support 5	Service Support 6	Service Support 7	Service Support 8
Application Support	Application Support 1	Application Support 2	Application Support 3	Application Support 4	Application Support 5	Application Support 6	Application Support 7	Application Support 8
Product Availability	Product Availability 1	Product Availability 2	Product Availability 3	Product Availability 4	Product Availability 5	Product Availability 6	Product Availability 7	Product Availability 8

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* 6. We would also welcome any comments or suggestions that you feel would be beneficial to your relationship with Bibby Scientific.