Dealing with Difficult People

Thank you for waching TEL Staffing & HR's Training on Dealing with Difficult People. Please take this short quiz to earn your compleation certificate! 

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* 1. What is the TEL HR Hotline

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* 2. Difficult people can lead to

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* 3. It is important to address difficult behavior because ...

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* 4. How many categories of Difficult People are there?

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* 5. People who are reserved & place a high priority on the needs or emotions of others are

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* 6. People who are introverted & place a high priority on the tasks that need to get done are

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* 7. People who are assertive & place a high priority on the tasks that need to get done are

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* 8. People who are confident in their communication style & place a high priority getting the attention of others are

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* 9. Someone who can be described as an "Agreeable Amy" is one who

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* 10. Which of the below types could be considered Agressive - People focused individuals?

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* 11. It's important to remember to _____________ when addressing difficult behavior

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* 12. When dealing with a Katy Clam, it's important to

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* 13. When dealing with someone who is an Agreesive - Task Focused, you want to

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* 14. What is the first way to take action when it comes to handling difficult behavior?

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* 15. What are the steps to coaching a difficult person?

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