E-Letter Consumer Feedback

The Women’s and Children’s Health Network is committed to ensuring that children, young people and women receive quality health care services that are focused on a Person and Family-Centred Care approach, which means:

> Treating consumers and their family with dignity and respect
> Communicating information clearly and openly with the consumer
> Actively involving consumers in decision making
> Being positive and kind.

Your response to this survey will help us to assess how well we are delivering on this commitment.

Any personal information will be kept confidential and private. All information gathered from the survey will be de-identified and aggregated before being reported. Your care and the care of your family will not be negatively impacted by your responses.

If your feedback is urgent, please speak to the manager of the service area, call 8161 6710 or email HealthWCHNConsumerFeedback@sa.gov.au

Please note that due to the nature of the Internet, it is possible that data transmitted online may be accessed by unauthorised third parties. While every effort is made to minimise this risk, we cannot guarantee that the information you provide online will never be compromised. This survey uses Survey Monkey and data collected is held in the United States. You can access Survey Monkey’s terms of use here. This survey has been approved by the Women’s and Children’s Health Network Human Resource Ethics Committee.

SOME INFORMATION ABOUT YOU

Question Title

* 1. My answers relate to this following area:

Question Title

* 2. Which ward, unit or service are you answering these questions from?

Question Title

* 3. Do you identify as

Female

Male

Intersex

Gender Diverse

Prefer not to say

Question Title

* 4. Do you identify as a person with

Aboriginal or Torres Strait Islander background

Migrant, refugee or new arrival background

English as a second language

Not relevant

Question Title

* 5. What is your age?

17 or younger

18 or older

PERSON & FAMILY CENTRED CARE QUESTIONS

Question Title

* 6. Did you receive information on your healthcare rights and responsibilities?

Yes

Question Title

* 7. How often...

	Always	Most of the time	Sometimes	Never
were you treated with dignity and respect?	were you treated with dignity and respect? Always	were you treated with dignity and respect? Most of the time	were you treated with dignity and respect? Sometimes	were you treated with dignity and respect? Never
did staff listen to you carefully?	did staff listen to you carefully? Always	did staff listen to you carefully? Most of the time	did staff listen to you carefully? Sometimes	did staff listen to you carefully? Never
did you understand what was going on for you?	did you understand what was going on for you? Always	did you understand what was going on for you? Most of the time	did you understand what was going on for you? Sometimes	did you understand what was going on for you? Never
did you make decisions about your or your child/young person's healthcare?	did you make decisions about your or your child/young person's healthcare? Always	did you make decisions about your or your child/young person's healthcare? Most of the time	did you make decisions about your or your child/young person's healthcare? Sometimes	did you make decisions about your or your child/young person's healthcare? Never
were your healthcare rights upheld?	were your healthcare rights upheld? Always	were your healthcare rights upheld? Most of the time	were your healthcare rights upheld? Sometimes	were your healthcare rights upheld? Never

Question Title

* 8. How often...

	Always	Most of the time	Sometimes	Never	Not Applicable
were your cultural needs met?	were your cultural needs met? Always	were your cultural needs met? Most of the time	were your cultural needs met? Sometimes	were your cultural needs met? Never	were your cultural needs met? Not Applicable
were your spiritual or religious needs met?	were your spiritual or religious needs met? Always	were your spiritual or religious needs met? Most of the time	were your spiritual or religious needs met? Sometimes	were your spiritual or religious needs met? Never	were your spiritual or religious needs met? Not Applicable

Question Title

* 9. Please feel free to comment or give us a little information about your selection above.

Question Title

* 10. Overall how would you rate the care you were given?

Excellent

Good

Average

Poor

Question Title

* 11. How could the healthcare service be improved for next time or do you have any ideas to advance the comfort for consumers accessing the Women's and Children's Health Network?

Question Title

* 12. Please leave your name and email if you would like to join our register and be contacted with other feedback or involvement opportunities and help us improve our service.