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The WCHN Feedback Circle - Consumer Experience Audit Survey |
We want to learn about your healthcare experience. We want to know if it was in line with the Person and Family Centred Care Charter and Healthcare Rights Charter. Your feedback will help us improve the care and services we offer. It will help us act on our motto 'You speak, we listen, we do'.
We want to hear about your visit when you are onsite receiving a service and, when you have gone home and thought about your visit. This survey will allow you to provide feedback about different areas. This survey will take about 3-5 minutes to complete. You can share this survey with your child to complete.
All responses are anonymous. Names will be removed and responses will be included with others to help us learn about trends.
The combined results will be shared with WCHN staff. Please do not include your name in any of the survey responses unless asked to. All data will be managed securely and sensitively. Your care and the care of your family will not be negatively impacted by your responses. Please complete the survey if you want to, take your time, and, if appropriate, share with your child.
If your feedback is urgent, please speak to manager of the service area or call 8161 6710 or email: HealthWCHNConsumerFeedback@sa.gov.au.
This study has the approval of the WCHN Human Research Ethics Committee. If you have any questions about the approval process or a concern or complaint about the survey, please contact HealthWCHNResearch@sa.gov.au.
For information about data security and storage please contact the Consumer and Community Engagement Directorate| email:Health.WCHNConsumerEngagement@sa.gov.au.