2020 RV Dealer Survey

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* 1. How long has your dealership been a member of the ORVDA?

Less than 5 years

5-10 years

More than 10 years

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* 2. In your opinion, what should the primary role(s) of ORVDA be?

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* 3. Is ORVDA meeting your needs as an association RV dealer member?

Definitely

Somewhat

Not at all

Not sure

Other (please specify)

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* 4. On a scale of 1-5, how important are the following ORVDA member services, where 1 is "not at all important" and 5 is "extremely important":

	1	2	3	4	5	N/A
Education - Sales	Education - Sales 1	Education - Sales 2	Education - Sales 3	Education - Sales 4	Education - Sales 5	Education - Sales N/A
Education - Service	Education - Service 1	Education - Service 2	Education - Service 3	Education - Service 4	Education - Service 5	Education - Service N/A
Opportunity to advertise on ORVDA website	Opportunity to advertise on ORVDA website 1	Opportunity to advertise on ORVDA website 2	Opportunity to advertise on ORVDA website 3	Opportunity to advertise on ORVDA website 4	Opportunity to advertise on ORVDA website 5	Opportunity to advertise on ORVDA website N/A
Special credit card rates	Special credit card rates 1	Special credit card rates 2	Special credit card rates 3	Special credit card rates 4	Special credit card rates 5	Special credit card rates N/A
Go RVing charter membership	Go RVing charter membership 1	Go RVing charter membership 2	Go RVing charter membership 3	Go RVing charter membership 4	Go RVing charter membership 5	Go RVing charter membership N/A
Newsletters	Newsletters 1	Newsletters 2	Newsletters 3	Newsletters 4	Newsletters 5	Newsletters N/A
Stolen vehicle reports	Stolen vehicle reports 1	Stolen vehicle reports 2	Stolen vehicle reports 3	Stolen vehicle reports 4	Stolen vehicle reports 5	Stolen vehicle reports N/A
Fraud and scam alerts	Fraud and scam alerts 1	Fraud and scam alerts 2	Fraud and scam alerts 3	Fraud and scam alerts 4	Fraud and scam alerts 5	Fraud and scam alerts N/A
Consumer and industry surveys	Consumer and industry surveys 1	Consumer and industry surveys 2	Consumer and industry surveys 3	Consumer and industry surveys 4	Consumer and industry surveys 5	Consumer and industry surveys N/A
ORVDA shows	ORVDA shows 1	ORVDA shows 2	ORVDA shows 3	ORVDA shows 4	ORVDA shows 5	ORVDA shows N/A
Government lobbying	Government lobbying 1	Government lobbying 2	Government lobbying 3	Government lobbying 4	Government lobbying 5	Government lobbying N/A
Conventions and events (e.g. AGM, golf tournament)	Conventions and events (e.g. AGM, golf tournament) 1	Conventions and events (e.g. AGM, golf tournament) 2	Conventions and events (e.g. AGM, golf tournament) 3	Conventions and events (e.g. AGM, golf tournament) 4	Conventions and events (e.g. AGM, golf tournament) 5	Conventions and events (e.g. AGM, golf tournament) N/A
Access to RV careers job board	Access to RV careers job board 1	Access to RV careers job board 2	Access to RV careers job board 3	Access to RV careers job board 4	Access to RV careers job board 5	Access to RV careers job board N/A
Access to RVs for Sale website	Access to RVs for Sale website 1	Access to RVs for Sale website 2	Access to RVs for Sale website 3	Access to RVs for Sale website 4	Access to RVs for Sale website 5	Access to RVs for Sale website N/A
Access to dealer-to-dealer sales on ORVDA website	Access to dealer-to-dealer sales on ORVDA website 1	Access to dealer-to-dealer sales on ORVDA website 2	Access to dealer-to-dealer sales on ORVDA website 3	Access to dealer-to-dealer sales on ORVDA website 4	Access to dealer-to-dealer sales on ORVDA website 5	Access to dealer-to-dealer sales on ORVDA website N/A

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* 5. With respect to these services, are there any that the association should be doing MORE or LESS?

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* 6. List any service(s) you would like to see ORVDA offer that they do not offer today.

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* 7. On a scale of 1-5, where 1 is "extremely dissatisfied" and 5 is "extremely satisfied", how satisfied are you with ORVDA's performance on the following:

	1	2	3	4	5	N/A
ORVDA consumer shows	ORVDA consumer shows 1	ORVDA consumer shows 2	ORVDA consumer shows 3	ORVDA consumer shows 4	ORVDA consumer shows 5	ORVDA consumer shows N/A
Government lobbying and advocacy	Government lobbying and advocacy 1	Government lobbying and advocacy 2	Government lobbying and advocacy 3	Government lobbying and advocacy 4	Government lobbying and advocacy 5	Government lobbying and advocacy N/A
Education and training	Education and training 1	Education and training 2	Education and training 3	Education and training 4	Education and training 5	Education and training N/A
Listening and responding to dealers	Listening and responding to dealers 1	Listening and responding to dealers 2	Listening and responding to dealers 3	Listening and responding to dealers 4	Listening and responding to dealers 5	Listening and responding to dealers N/A
Communications - alerts, bulletins, newsletters, etc.	Communications - alerts, bulletins, newsletters, etc. 1	Communications - alerts, bulletins, newsletters, etc. 2	Communications - alerts, bulletins, newsletters, etc. 3	Communications - alerts, bulletins, newsletters, etc. 4	Communications - alerts, bulletins, newsletters, etc. 5	Communications - alerts, bulletins, newsletters, etc. N/A
Website services (RVs for Sale, Go RVing, etc.)	Website services (RVs for Sale, Go RVing, etc.) 1	Website services (RVs for Sale, Go RVing, etc.) 2	Website services (RVs for Sale, Go RVing, etc.) 3	Website services (RVs for Sale, Go RVing, etc.) 4	Website services (RVs for Sale, Go RVing, etc.) 5	Website services (RVs for Sale, Go RVing, etc.) N/A

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* 8. If ORVDA were to expand its scope of value-added member services, which of the following services would be of interest? (Check all that apply)

Monitor new government programs for small businesses in post-pandemic recovery

Monitor and provide advice on harnessing new/emerging technology: from selling virtually to preparing your website for Googles 2021 "Page Experience Update"

Tactics for accessing new markets: new Canadians, millennials, cultural communities

Video production for websites

Social media support

Website design, technical audits & optimization & hosting

Customer Relationship Management (CRM) software/services

Customer Satisfaction - surveys and reporting

Digital advertising

Direct marketing (e.g. print, email, text) software/services

Legal assistance/consulation

Dealership policies and procedures

Human Resources Management software/services

In-house training - Sales

In-house training - Service

Other (please specify)

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* 9. On a scale of 1-5, where 1 means "not at all concerned" and 5 means "extremely concerned", how concerned are you with the following:

	1	2	3	4	5	N/A
Government rules and regulations	Government rules and regulations 1	Government rules and regulations 2	Government rules and regulations 3	Government rules and regulations 4	Government rules and regulations 5	Government rules and regulations N/A
Taxation	Taxation 1	Taxation 2	Taxation 3	Taxation 4	Taxation 5	Taxation N/A
Employee recruitment (Sales)	Employee recruitment (Sales) 1	Employee recruitment (Sales) 2	Employee recruitment (Sales) 3	Employee recruitment (Sales) 4	Employee recruitment (Sales) 5	Employee recruitment (Sales) N/A
Employee recruitment (Technicians)	Employee recruitment (Technicians) 1	Employee recruitment (Technicians) 2	Employee recruitment (Technicians) 3	Employee recruitment (Technicians) 4	Employee recruitment (Technicians) 5	Employee recruitment (Technicians) N/A
Dealer consolidation	Dealer consolidation 1	Dealer consolidation 2	Dealer consolidation 3	Dealer consolidation 4	Dealer consolidation 5	Dealer consolidation N/A
Manufacturers selling direct to consumers	Manufacturers selling direct to consumers 1	Manufacturers selling direct to consumers 2	Manufacturers selling direct to consumers 3	Manufacturers selling direct to consumers 4	Manufacturers selling direct to consumers 5	Manufacturers selling direct to consumers N/A
Manufacturer preferred-dealer pricing policies	Manufacturer preferred-dealer pricing policies 1	Manufacturer preferred-dealer pricing policies 2	Manufacturer preferred-dealer pricing policies 3	Manufacturer preferred-dealer pricing policies 4	Manufacturer preferred-dealer pricing policies 5	Manufacturer preferred-dealer pricing policies N/A
Impact of the Internet on RV prices	Impact of the Internet on RV prices 1	Impact of the Internet on RV prices 2	Impact of the Internet on RV prices 3	Impact of the Internet on RV prices 4	Impact of the Internet on RV prices 5	Impact of the Internet on RV prices N/A
Impact of the Internet on accessory prices	Impact of the Internet on accessory prices 1	Impact of the Internet on accessory prices 2	Impact of the Internet on accessory prices 3	Impact of the Internet on accessory prices 4	Impact of the Internet on accessory prices 5	Impact of the Internet on accessory prices N/A
Impact of the Internet on service business	Impact of the Internet on service business 1	Impact of the Internet on service business 2	Impact of the Internet on service business 3	Impact of the Internet on service business 4	Impact of the Internet on service business 5	Impact of the Internet on service business N/A

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* 10. In your opinion, what is the biggest issue(s) RV dealers face today?

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* 11. Do you have any other suggestions to help ORVDA better serve you and your dealership?

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* 12. Finally, what is the most important thing ORVDA should change, or do differently, if you could change one thing about the association?

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* 13. This completes the survey, thank you for your feedback!

Name

Dealership