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* 1. Have you heard of the term "customer experience (CX)" and, if so, how would you define it in the context of internal service desks?

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* 2. Do you think employees/end users deserve a better customer experience from corporate IT organizations?

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* 3. What is the most important change service desks should make to improve their customer experience?

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* 4. We will use your responses in a future published post. Please provide your email if you'd like to be notified when the post is live. (Optional)

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