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MSP Forensic Science Division Customer Service Survey
1.
Please identify and rate the services provided by the forensic laboratory
Exceeds expectations
Meets expectations
Below expectations
N/A
Evidence Submission/Pickup
Exceeds expectations
Meets expectations
Below expectations
N/A
Crime Scene Response
Exceeds expectations
Meets expectations
Below expectations
N/A
Biology/DNA
Exceeds expectations
Meets expectations
Below expectations
N/A
Toxicology
Exceeds expectations
Meets expectations
Below expectations
N/A
Seized Drugs
Exceeds expectations
Meets expectations
Below expectations
N/A
Document Examination
Exceeds expectations
Meets expectations
Below expectations
N/A
Friction Ridge (Latent Prints)
Exceeds expectations
Meets expectations
Below expectations
N/A
Materials (Trace)
Exceeds expectations
Meets expectations
Below expectations
N/A
Firearms/Toolmarks
Exceeds expectations
Meets expectations
Below expectations
N/A
Breath Alcohol
Exceeds expectations
Meets expectations
Below expectations
N/A
Fire Debris & Explosives
Exceeds expectations
Meets expectations
Below expectations
N/A
Footwear & Tire Tracks
Exceeds expectations
Meets expectations
Below expectations
N/A
Bloodstain Pattern Analysis
Exceeds expectations
Meets expectations
Below expectations
N/A
2.
Please rate the reports issued by the forensic laboratory
Exceeds expectation
Meets expectation
Below expectation
N/A
Report Format
Exceeds expectation
Meets expectation
Below expectation
N/A
Results provided in a clear and concise manner
Exceeds expectation
Meets expectation
Below expectation
N/A
Sufficient detail provided in the report
Exceeds expectation
Meets expectation
Below expectation
N/A
3.
Please rate the forensic laboratory staff in the following areas:
Exceeds expectations
Meets expectations
Below expectations
N/A
Professionalism
Exceeds expectations
Meets expectations
Below expectations
N/A
Availability to discuss case related questions
Exceeds expectations
Meets expectations
Below expectations
N/A
Responsiveness to emails/phone messages
Exceeds expectations
Meets expectations
Below expectations
N/A
Testimony and pre-trial preparation
Exceeds expectations
Meets expectations
Below expectations
N/A
4.
Turnaround time of work requested:
Exceeds expectation
Meets expectation
Below expectation
N/A
5.
Overall forensic laboratory experience
Exceed expectations
Meets expectations
Below expectations
N/A
6.
Please provide an explanation for all services that were below expectation
7.
Please provide any additional feedback
8.
Optional: Please provide your contact information for follow up.
Name
Email Address
Phone Number
Current Progress,
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