Overall, how would you rate the program or services you received?

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* 1. Overall, how would you rate the program or services you received?

How would you rate the way the staff treated you?

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* 2. How would you rate the way the staff treated you?

How would you rate the reliability of the program staff in doing what they said they would do?

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* 3. How would you rate the reliability of the program staff in doing what they said they would do?

How would you rate the timeliness of the program staff in responding to your questions or problems?

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* 4. How would you rate the timeliness of the program staff in responding to your questions or problems?

If you had a friend who was in need of the same or similar services you received, how likely is it that you would recommend the program or service to him or her?

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* 5. If you had a friend who was in need of the same or similar services you received, how likely is it that you would recommend the program or service to him or her?

How likely are you to seek services from this agency again?

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* 6. How likely are you to seek services from this agency again?

Please provide any other comments about your experience that you would like to share.

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* 7. Please provide any other comments about your experience that you would like to share.

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