Water utility operations are increasingly reliant on 'smart' technologies that support the utility-customer relationship: Meter Data Management Systems, Customer Information Systems, and Customer Self-Service Portals. This survey will capture a snapshot of the water industry's progress towards the 'smart' utility, and offer a benchmark for utilities looking to make the transition. Participants will receive a copy of the aggregate results.

It should take about 5 minutes to complete, and you will have a chance to win $250 for the charity of your choice.

What do we mean by 'smart' technology?
These systems include radio-enabled Automated Meter Reading (AMR) for drive-by collectors, and Advanced Metering Infrastructure, which transmits data over a distributed network. These enable automation of data collection, display, and analysis.

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* 1. Email

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* 2. First name

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* 3. Last Name

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* 4. Do you work at a water utility or municipality?

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* 5. Company/Organization

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* 6. What is your role?

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