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Navatros Fraud Survey
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1.
What is your name?
(Required.)
2.
What is your title?
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3.
What credit union are you affiliated with?
(Required.)
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4.
What is your email address?
(Required.)
5.
What is your phone number?
6.
What type of fraud is most common at your credit union right now?
Account takeover
ACH fraud
Card fraud (debit/credit)
Check fraud
Elder financial exploitation
Identity fraud
Internal/employee fraud
Loan fraud
P2P payment fraud
Phishing
Social engineering (charity scam, romance scam, business email compromise)
Synthetic identity fraud (real SSN + fake details)
Wire fraud
Other (please specify)
7.
Which types of fraud has your credit union encountered in the past 12 months? (Check all that apply.)
Account takeover
ACH fraud
Card fraud (debit/credit)
Check fraud
Elder financial exploitation
Identity fraud
Internal/employee fraud
Loan fraud
P2P payment fraud
Phishing
Social engineering (charity scam, romance scam, business email compromise)
Synthetic identity fraud (real SSN + fake details)
Wire fraud
Other (please specify)
8.
What is your best estimate of your total fraud-related losses over the last 12 months?
$1,000 - $10,000
$10,001 - $25,000
$25,001 - $50,000
$50,001 - $100,000
More than $100,000
9.
Which fraud prevention tools or practices does your credit union currently use? (Check all that apply.)
Multi-factor authentication
Real-time transaction monitoring
Device fingerprinting
Fraud detection software/AI tools
Manual case reviews
Member education
Employee fraud awareness training
Member alerts for suspicious activity
Vendor fraud scoring solutions
Other (please specify)
10.
How is your credit union educating members to prevent fraud? (Check all that apply.)
Automated phone or SMS fraud alerts
Community presentations or workshops
Educational videos (e.g. on website or YouTube)
Email alerts or newsletters
Fraud prevention webinars or seminars
In-branch signage or brochures
Mobile app notifications
Partnering with law enforcement for public education
Social media posts or campaigns
Targeted outreach to vulnerable groups (e.g. seniors)
Teller or staff conversations during member interactions
Website articles or fraud prevention resources
No formal education efforts currently
Other (please specify)
11.
How can Navatros help your credit union combat fraud? (Check all that apply.)
Facilitate peer collaboration on fraud trends and tactics
Host fraud prevention webinars or training sessions for staff
Identify vendors or partners offering proven fraud prevention technology
Recommend fraud detection or prevention tools (e.g. real-time alerts, device authentication, identity verification)
Share monthly fraud alerts or trend updates
Other (please specify)
12.
If fraud isn’t currently your biggest concern, what is? And how can Navatros help?
