Office of Broadband and Geospatial Initiatives
NM Department of Information Technology

The Office of Broadband and Geospatial Initiatives (OBGI) requests your participation in the following survey to assess broadband services to New Mexico businesses. Data from the survey will be used to better identify the improvements to broadband services that are needed.  The survey is location based; if you have multiple offices, please complete the survey for each location. 

If you have any questions, please contact Gar Clarke (George.clarke@state.nm.us). 

We appreciate your participation.

Kendra Karp, Director
Office of Broadband and Geospatial Initiatives
Department of Information Technology
Email:  KendraL.Karp@state.nm.us

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* 1. Please provide some information about your business or company.

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* 2. Which sector best describes your business?

  Check all that apply.
Agriculture, Mining, Construction, Utilities
Banking and Financial Services
Healthcare Services
Manufacturing
Professional Services
Retail Trade, Recreation, Food, and Lodging
Technology Intensive
Wholesale Trade, Transportation, or Warehousing

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* 3. How many people does your business or company employ?

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* 4.  Do you have broadband service?

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* 5. Were you able to successfully run the Speed Test?

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* 6. Do you consider your broadband service adequate?  Please rate your service using the scale of 1-5 below, where 1 is the LEAST adequate service and 5 is the MOST adequate service.

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* 7. What type of broadband services do you use at this location? Please check all that apply.

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* 8. On a scale of 1-5, where 1 is "Not Important" and 5 is "Critically Important," please rate how important broadband services are to your operations.

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* 9. On a scale of 1-5, where 1 is "Not Important" and 5 is "Critically important," please rate how important each of the following applications is to your business.

  1
 Not important
2
 Somewhat important
3
 Average importance
4
 Very important
5
 Critically important
Online data storage and backup
Voice over Internet Protocol (VoIP) telephone service
Video conferencing
Large data/file transfers
Cloud based applications  
Streaming media including security cameras (e.g. CCTV)
Remote servers  
Distance education

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* 10. Do you transfer data to other locations or organizations?

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* 11. If you store records off-site, how do you transfer data between sites?  Please check all that apply.

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* 12. Do you have special security or performance requirements?  If so, please specify the reason for this need or the specific type of security or performance required (e.g. HIPAA, public safety, distance education, VPN, etc.).

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* 13. Do any of the following apply to your service?  Please check all that apply.

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* 14. Are you satisfied with the connectivity options (e.g. wireless, cable, fiber optic) available to you?

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* 15. Are you satisfied with the level of customer service you receive from your providers?  Please rate your satisfaction on a scale of 1 to 5, where 1 is "Completely Unsatisfied" and 5 is "Completely Satisfied."

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* 16. How could your existing provider(s) improve?

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* 17. What additional concerns or suggestions do you have for improving broadband services to businesses in New Mexico?

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