Customer Service Experience

This is a short survey aimed to capture our customer's service experience. We thank you for your gift of feedback. We will take your input into consideration to improve in the future.

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* 1. Kindly choose the relevant response

New Business

Renewal

Other

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* 2. Kindly rate our CSR on the following

	Excellent	Very Good	Good	Fair	Poor	N/A
Product Knowledge	Product Knowledge Excellent	Product Knowledge Very Good	Product Knowledge Good	Product Knowledge Fair	Product Knowledge Poor	Product Knowledge N/A
Professionalism	Professionalism Excellent	Professionalism Very Good	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism N/A
Responsiveness	Responsiveness Excellent	Responsiveness Very Good	Responsiveness Good	Responsiveness Fair	Responsiveness Poor	Responsiveness N/A
Helpfulness	Helpfulness Excellent	Helpfulness Very Good	Helpfulness Good	Helpfulness Fair	Helpfulness Poor	Helpfulness N/A
Timeliness	Timeliness Excellent	Timeliness Very Good	Timeliness Good	Timeliness Fair	Timeliness Poor	Timeliness N/A
Flexibility	Flexibility Excellent	Flexibility Very Good	Flexibility Good	Flexibility Fair	Flexibility Poor	Flexibility N/A
Clear Communication Skills	Clear Communication Skills Excellent	Clear Communication Skills Very Good	Clear Communication Skills Good	Clear Communication Skills Fair	Clear Communication Skills Poor	Clear Communication Skills N/A
Negotiating Skills	Negotiating Skills Excellent	Negotiating Skills Very Good	Negotiating Skills Good	Negotiating Skills Fair	Negotiating Skills Poor	Negotiating Skills N/A
Showed Empathy	Showed Empathy Excellent	Showed Empathy Very Good	Showed Empathy Good	Showed Empathy Fair	Showed Empathy Poor	Showed Empathy N/A
Created a "Positive Experience"	Created a "Positive Experience" Excellent	Created a "Positive Experience" Very Good	Created a "Positive Experience" Good	Created a "Positive Experience" Fair	Created a "Positive Experience" Poor	Created a "Positive Experience" N/A

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* 3. Did our CSR Impress you?

Yes

Comments

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* 4. Kindly rate the Company on the following?

	Excellent	Very Good	Good	Fair	Poor	N/A
Convenience	Convenience Excellent	Convenience Very Good	Convenience Good	Convenience Fair	Convenience Poor	Convenience N/A
Flexibility	Flexibility Excellent	Flexibility Very Good	Flexibility Good	Flexibility Fair	Flexibility Poor	Flexibility N/A
Expectations	Expectations Excellent	Expectations Very Good	Expectations Good	Expectations Fair	Expectations Poor	Expectations N/A
Products	Products Excellent	Products Very Good	Products Good	Products Fair	Products Poor	Products N/A
Price	Price Excellent	Price Very Good	Price Good	Price Fair	Price Poor	Price N/A
Accessibility	Accessibility Excellent	Accessibility Very Good	Accessibility Good	Accessibility Fair	Accessibility Poor	Accessibility N/A
Overall Experience	Overall Experience Excellent	Overall Experience Very Good	Overall Experience Good	Overall Experience Fair	Overall Experience Poor	Overall Experience N/A

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* 5. Would you recommend us to a friend/colleague?

Yes

Reasons

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* 6. How did you learn of Guardian General?

Web/Social Media

Print Ad

Radio

Referral

Billboard

Television

Other

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* 1. Kindly choose the relevant response

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* 2. Kindly rate our CSR on the following

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* 3. Did our CSR Impress you?

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* 4. Kindly rate the Company on the following?

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* 5. Would you recommend us to a friend/colleague?

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* 6. How did you learn of Guardian General?

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* 7. Do you have any suggestions for improving our products and services?