* 1. How convenient is our company to use?

* 2. How professional is our company?

* 3. Compared to our competitors, is our service quality better, worse, or about the same?

* 4. Compared to our competitors, is our value of service more reasonable, less reasonable, or about the same?

* 5. How responsive is our company?

* 6. How well do the customer service representatives at our company answer your questions?

* 7. Overall, are you satisfied with the employees at our company?

* 8. Do you like our company?

* 9. How likely are you to recommend our company to people you know ?