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eSerbisyo Portal User Survey
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1.
How did you learn about the eSerbisyo Portal?
(Required.)
LRA Website
LRA Social Media (Facebook, Instagram, Twitter, TikTok)
Search Engine (Google, Bing, Yahoo, etc.)
Other Social Media Posts
Online Articles
YouTube
Email
SMS / Text Message
GCash
Events
Banners and Flyers in Registry of Deeds
Flyers in other locations (subdivision, villages, barangay)
Family members and friends
Other (please specify)
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2.
How often do you visit the eSerbisyo Portal?
(Required.)
Daily
Weekly
Monthly
Occasionally
Rarely
Once or twice only
This is my first visit
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3.
What is the primary purpose of your visit to the eSerbisyo Portal?
(Required.)
Requesting for Certified True Copy of Title online
Seeking information on Land Title processes
Looking for Land Registration Authority (LRA) contact details
Seeking other information about LRA
Other (please specify)
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4.
Were you able to easily find what you were looking for on our website?
(Required.)
Yes, very easily
Yes, with some effort
No, I had difficulty finding what I needed
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5.
Are the instructions on how to use the portal clear and easily understood?
(Required.)
Yes, instructions are clear and easily understood
No, I find them hard to follow
No, I haven't seen the instructions
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6.
Does the FAQ answer your query about getting a certified true copy of title?
(Required.)
Yes, I found all the answers I needed.
No, I have other questions left unanswered.
If No, what is your question that is not in our FAQ?
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7.
Did you encounter any issues or errors while using our website?
(Required.)
Yes
No
If Yes, please provide details.
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8.
How would you rate the overall user experience of the eSerbisyo portal?
(Required.)
Poor
1 star
Fair
2 stars
Average
3 stars
Good
4 stars
Excellent
5 stars
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9.
How likely are you to recommend the eSerbisyo portal to others?
(Required.)
Will never recommend
Will not recommend
Undecided
Will recommend
Will highly recommend
Will never recommend
Will not recommend
Undecided
Will recommend
Will highly recommend
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10.
Were you able to request for a Certified True Copy of Title via the eSerbisyo Portal before?
(Required.)
Yes
No