Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we send our clients this feedback questionnaire. We would be grateful if you could help us by completing this form. Please be assured that the survey is completely confidential and unless you complete your details at the end, we will not know who has taken part.

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* 1. How satisfied were you with our overall level of service?

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* 2. Did we give you information/advice that was easy to understand?

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* 3. How informative and helpful did you find our staff? How well did we keep you up-to-date with progress?

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* 4. Did we treat you fairly at all times?

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* 5. Was the result of your matter better, worse or the same as we had advised you?

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* 6. Please tell us how efficiently you felt we responded to your telephone calls, email and letters?

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* 7. Did you feel that the costing of your matter was explained fully to you at the outset and at regular intervals as your case progressed and were you satisfied with the fees paid for the level of service you received?

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* 8. Would you recommend us to someone else if they needed legal help or advice?

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* 9. Do you have any further comments or suggestions that may help us to improve our level of service? Is there anything you feel we could do better or change?

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* 10. Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and contact details below.

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