Holdens Solicitors

Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we send our clients this feedback questionnaire. We would be grateful if you could help us by completing this form. Please be assured that the survey is completely confidential and unless you complete your details at the end, we will not know who has taken part.

Question Title

* 1. How satisfied were you with our overall level of service?

Very satisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Undecided

If dissatisfied, please tell us briefly why this is.

Question Title

* 2. Did we give you information/advice that was easy to understand?

Very easy

Easy

Fairly difficult

Very difficult

Undecided

How might we improve?

Question Title

* 3. How informative and helpful did you find our staff? How well did we keep you up-to-date with progress?

Very helpful

Helpful

Fairly poor

Very poor

Undecided

Did you find any member of staff particularly helpful? For example, a fee earner, secretary or reception staff?

Question Title

* 4. Did we treat you fairly at all times?

Yes

Don't know

If you believe you were treated unfairly due to, for example, your ethnic background, sex, religion or any other reason, please tell us briefly what happened.

Question Title

* 5. Was the result of your matter better, worse or the same as we had advised you?

Better

Same

Worse

Question Title

* 6. Please tell us how efficiently you felt we responded to your telephone calls, email and letters?

Question Title

* 7. Did you feel that the costing of your matter was explained fully to you at the outset and at regular intervals as your case progressed and were you satisfied with the fees paid for the level of service you received?

Very satisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Undecided

If dissatisfied, please briefly explain why.

Question Title

* 8. Would you recommend us to someone else if they needed legal help or advice?

Certain to

Likely to

Unlikely to

Certain not to

Undecided

Please give your reason(s) for your answer to this question.

Question Title

* 9. Do you have any further comments or suggestions that may help us to improve our level of service? Is there anything you feel we could do better or change?

Question Title

* 10. Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and contact details below.

Name

Address

Email Address

Phone Number