Face of the Industry Survey - 2020

BC Restaurant and Food Services Association is asking members to provide their insight into the key ideas, trends, foods and challenges that they believe will be influencing their businesses in the coming year. Collected data will be shared. Individual responses will be protected.

Question Title

* 1. Which of the following food trends are you expecting to influence your business in 2020? Select up to 3.

Cooking with Local Food and Beverage Products

Meat / Plant Blended Products

Cooking with Cannabis

Plant Based Eating (Vegan/Vegetarian)

Ethical Eating (vegan/vegetarian/fair trade/local/organic/etc)

Protein Rich Foods (including Paleo)

Photo ready food (photogenic and delicious food that responds to the Instagram generation)

Increased demand for take out/delivery options

Gluten Free Foods

Pairing food with Cocktails + Non-Alcoholic Cocktails

Alternative Flours

Alternative Proteins

Question Title

* 2. What Human Resources ideas are you tracking or considering implementing in your business in 2020? Select up to 3.

Compressed work weeks

Predictive scheduling

Formal mentoring programs

In House Training

Leadership development & cross training

Medical/Dental benefits

Health Spending Accounts

Partner/Neighborhood Business Benefits

Work-life balance for employees

Increased staff engagement with management

Career Planning

Question Title

* 3. Which of these issues are you currently addressing in your workplace - either with proactive communication or defined policies?

	Have a clear policy	Address at team meetings	Team members must sign a code of conduct	All of the above	None of the above
Cannabis in the workplace	Cannabis in the workplace Have a clear policy	Cannabis in the workplace Address at team meetings	Cannabis in the workplace Team members must sign a code of conduct	Cannabis in the workplace All of the above	Cannabis in the workplace None of the above
Addiction issues	Addiction issues Have a clear policy	Addiction issues Address at team meetings	Addiction issues Team members must sign a code of conduct	Addiction issues All of the above	Addiction issues None of the above
Bullying / Anti-bullying	Bullying / Anti-bullying Have a clear policy	Bullying / Anti-bullying Address at team meetings	Bullying / Anti-bullying Team members must sign a code of conduct	Bullying / Anti-bullying All of the above	Bullying / Anti-bullying None of the above
Discrimination / Racial Profiling	Discrimination / Racial Profiling Have a clear policy	Discrimination / Racial Profiling Address at team meetings	Discrimination / Racial Profiling Team members must sign a code of conduct	Discrimination / Racial Profiling All of the above	Discrimination / Racial Profiling None of the above
Alcohol in the workplace	Alcohol in the workplace Have a clear policy	Alcohol in the workplace Address at team meetings	Alcohol in the workplace Team members must sign a code of conduct	Alcohol in the workplace All of the above	Alcohol in the workplace None of the above
Pay: Tipping / Tipping Out	Pay: Tipping / Tipping Out Have a clear policy	Pay: Tipping / Tipping Out Address at team meetings	Pay: Tipping / Tipping Out Team members must sign a code of conduct	Pay: Tipping / Tipping Out All of the above	Pay: Tipping / Tipping Out None of the above
Staff Retention / Keeping Staff Engaged	Staff Retention / Keeping Staff Engaged Have a clear policy	Staff Retention / Keeping Staff Engaged Address at team meetings	Staff Retention / Keeping Staff Engaged Team members must sign a code of conduct	Staff Retention / Keeping Staff Engaged All of the above	Staff Retention / Keeping Staff Engaged None of the above
#MeToo / Sexual Harassment	#MeToo / Sexual Harassment Have a clear policy	#MeToo / Sexual Harassment Address at team meetings	#MeToo / Sexual Harassment Team members must sign a code of conduct	#MeToo / Sexual Harassment All of the above	#MeToo / Sexual Harassment None of the above

Question Title

* 4. What are the top operational trends that are you following? Select up to 3 that you think you might implement in your workplace in the coming year.

Counter service in upscale dining

Mobile ordering

Enhanced/Experience Dining

Meal and per unit costing

Communal Space/Communal Tables

Time-limited dining (eg. 45 minute lunch guarantees)

Chef driven casual restaurant concept

Ghost Kitchens (eg. restaurant brand for delivery only)

Commissary Kitchens

Shorter more dense operating hours (eg. closing earlier, opening later based on accurate sales data)

Less open days (eg. closing one day per week to give staff time off)

Question Title

* 5. This year BCRFA learned that aligning your business values with your customers matters to growing business. How will you communicate your core food values to your customers in the coming year?

website

social media

in restaurant messaging

menu statements

all of the above

we haven't started promoting our business values

Question Title

* 6. What technologies (existing or emerging) are you anticipating you will consider or implement for 2020?

	Considering	Will Implement in 2020	Already Implemented	Not Considering
Contactless Mobile Payment (ApplePay etc)	Contactless Mobile Payment (ApplePay etc) Considering	Contactless Mobile Payment (ApplePay etc) Will Implement in 2020	Contactless Mobile Payment (ApplePay etc) Already Implemented	Contactless Mobile Payment (ApplePay etc) Not Considering
Paperless billing/Electronic receipts	Paperless billing/Electronic receipts Considering	Paperless billing/Electronic receipts Will Implement in 2020	Paperless billing/Electronic receipts Already Implemented	Paperless billing/Electronic receipts Not Considering
Scheduling software	Scheduling software Considering	Scheduling software Will Implement in 2020	Scheduling software Already Implemented	Scheduling software Not Considering
On-line training (customer service or skills training)	On-line training (customer service or skills training) Considering	On-line training (customer service or skills training) Will Implement in 2020	On-line training (customer service or skills training) Already Implemented	On-line training (customer service or skills training) Not Considering
Tablet ordering	Tablet ordering Considering	Tablet ordering Will Implement in 2020	Tablet ordering Already Implemented	Tablet ordering Not Considering
Order Kiosks	Order Kiosks Considering	Order Kiosks Will Implement in 2020	Order Kiosks Already Implemented	Order Kiosks Not Considering
Digital Signage/Wayfinding	Digital Signage/Wayfinding Considering	Digital Signage/Wayfinding Will Implement in 2020	Digital Signage/Wayfinding Already Implemented	Digital Signage/Wayfinding Not Considering
Passive customer data collection	Passive customer data collection Considering	Passive customer data collection Will Implement in 2020	Passive customer data collection Already Implemented	Passive customer data collection Not Considering
Smart Kitchen Software	Smart Kitchen Software Considering	Smart Kitchen Software Will Implement in 2020	Smart Kitchen Software Already Implemented	Smart Kitchen Software Not Considering
Order Ahead Technology	Order Ahead Technology Considering	Order Ahead Technology Will Implement in 2020	Order Ahead Technology Already Implemented	Order Ahead Technology Not Considering

Question Title

* 7. Which environmental trend(s) do you think will impact your business this year? Select up to 4.

Single-use plastic reductions/bans

Plastic bag bans

Mandatory food waste management or composting

Grease recovery or grease interceptor recovery

No straw movement

Menu items designed to reduce kitchen waste (nose to tail, root to stem)

Reduced packaging

Reclaiming materials (reduce, reuse, recycle for décor and design)

Compostable take away containers

Reducing distance between farm and fork

Waste reduction

Other (please specify)

Question Title

* 8. Where are you looking for new food taste inspirations? Select up to 3.

BC local and regional crops

Artisanal BC beers, wines, spirits and ciders

First Nations traditional foods

Mexico (regional rather than Tex-Mex)

Central America

Northern Europe: (Norway/Sweden/Denmark)

Central Europe (Spain/France/Italy/Portugal)

Eastern Europe (Czech/Hungary/Poland/Slovakia/Romania)

South East Asia

North Africa

Middle East

Japan

Anything breakfast

The Ocean: smaller fishes and unusual seafood

Traditional herbals & florals

Street Food

Question Title

* 9. What is the food that you think is making a come back on menus for 2020?

Bread & Flour

Mushrooms

Offal & non-traditional meat cuts

Jams & Jellies (particularly house made)

Anything pickled & fermented

Honey

Coconut/Coconut Water

Beets

Classic Cocktails

Non-alcoholic Cocktails

Cabbage

Butter

Other (please specify)

Question Title

* 10. Please select the 3 top operational challenges that you are facing for 2020?

Recruiting New Staff

Retaining Staff

Minimum wage increase

Cost of Labour

Transportation (guests and staff)

Availability of Housing (staff)

Rent/Property Tax

Cost of Food

LDB product delivery issues

Liquor Licensing delays

Seasonal nature of business

Municipal licensing, policies and/or by-laws

Provincial licensing, policies and/or by-laws

Parking

Third party delivery services

Other business pressures

Question Title

* 11. Many businesses are facing labour shortage. Tell us about how this is impacting your business?

Shortage of front of house staff

Shortage of back of house staff

High turn over of all positions

Not facing a shortage

Question Title

* 12. BCRFA offers members exclusive programs that help you build your business. Are you be interested in any of the programs below?

	Yes	No
Temporary Foreign Worker Program - member fee to participate	Temporary Foreign Worker Program - member fee to participate Yes	Temporary Foreign Worker Program - member fee to participate No
Dine Around (Comox, Victoria, Okanagan)	Dine Around (Comox, Victoria, Okanagan) Yes	Dine Around (Comox, Victoria, Okanagan) No
Buy BC: Eat Drink Local - member fee to participate	Buy BC: Eat Drink Local - member fee to participate Yes	Buy BC: Eat Drink Local - member fee to participate No
Human Resources Help Line	Human Resources Help Line Yes	Human Resources Help Line No
Medical Benefits (Part-time and Full-Time) - member fee to participate	Medical Benefits (Part-time and Full-Time) - member fee to participate Yes	Medical Benefits (Part-time and Full-Time) - member fee to participate No

If you want more information on the programs, enter your email here:

Question Title

* 13. What region is your business in?

Vancouver Island & Gulf Islands

Coast & Mountains (Chilliwack to Whistler includes all Greater Vancouver)

Thompson/Okanagan

Cariboo Chilcotin

Northern BC

Kootenay Rockies