Reston Association is preparing to launch a new website in 2021 to improve two-way member communications. This survey is to find out how you interact with Reston Association, use the current website and to identify new features such as SMS text messaging, mobile app, chat and other online functions important to you. 

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* 1. How would you describe the frequency with which you receive communication from Reston Association?

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* 2. Which of the following formats do you prefer to receive information from Reston Association about services and amenities in the Reston community? (Please check all that apply)

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* 3. How often do you visit the Reston Association website (www.reston.org)?

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* 4. How do you currently interact with Reston Association? (Select all that apply.)

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* 5. If/When you visit the RA website (www.reston.org), what are the reasons you visit? (Check all that apply.)

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* 6. What problems have you encountered, if any, when accessing Reston Association’s current website?

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* 7. What Social Media platforms do you currently use? (Select all that apply.)

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* 8. How often do you download mobile apps? 

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* 9. How interested would you be in receiving notifications from Reston Association via text or email?

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* 10. How likely would you be to allow push notifications from RA for Activity/Program announcements ? Using a scaling of 1 (unlikely) to 5 (likely).

i We adjusted the number you entered based on the slider’s scale.

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* 11. How likely would you be to allow push notifications from RA for Assessment payment reminders? Using a scaling of 1 (unlikely) to 5 (likely).

i We adjusted the number you entered based on the slider’s scale.

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* 12. How likely would you be to allow push notifications from RA for Emergency management?  Using a scaling of 1 (unlikely) to 5 (likely).

i We adjusted the number you entered based on the slider’s scale.

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* 13. How likely would you be to allow push notifications from RA for Lake water condition notifications? Using a scaling of 1 (unlikely) to 5 (likely).

i We adjusted the number you entered based on the slider’s scale.

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* 14. How likely would you be to allow push notifications from RA for Pool closing due to weather/other reasons notifications? Using a scaling of 1 (unlikely) to 5 (likely).

i We adjusted the number you entered based on the slider’s scale.

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* 15. How likely would you be to allow push notifications from RA for Road closing notifications? Using a scaling of 1 (unlikely) to 5 (likely).

i We adjusted the number you entered based on the slider’s scale.

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* 16. How likely would you be to allow push notifications from RA for Storm warnings ? Using a scaling of 1 (unlikely) to 5 (likely).

i We adjusted the number you entered based on the slider’s scale.

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* 17. If you were able to conduct business with RA online, what services would you like to see provided? (Select all that apply.)

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* 18. What other online services would you like to see provided on the website?
Please type in the name of the service and/or a brief description of the functionality that you would like to see going forward.

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* 19. Currently, the Reston Association website is designed to provide one-way communication to members - like a billboard. Would you be interested in a website that provides two-way interactivity between members and RA?

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* 20. What type of information would you like to see on the RA home page? (Select all that apply.)

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* 21. How interested would you be in giving/receiving feedback to Reston Association on various issues via an online engagement platform?

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* 22. Please rate the importance of easy access to the following content within a dedicated RA mobile app. Using a scale of 1 (lowest) through 9 (highest).

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* 23. 1.    What other core features would you expect in a mobile app?

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* 24. How do you currently get access to trail maps for the community? (Select all that apply.)

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* 25. What is the zip code of your primary residence?

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* 26. Which of the following categories includes your age?

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* 27. Are you: (Select all that apply.)

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* 28. Which of the following best describes your primary residence?

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* 29. Please indicate your completed level of education.

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* 30. How would you best describe your race/ethnicity?

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* 31. Do you have any children under 18 years old currently residing in your home?

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* 32. What is your expected household income for the current year?

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* 33. How long have you lived in Reston?

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* 34. Which RA district do you reside in? (Select your district.)

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* 35. Are you interested in finding out more about Reston Association’s new website? If so, please provide your name and email address and we will add you to our list for updates.

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