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* 1. In what capacity are you completing this survey?/Awooddee ayaad ku buuxinaysaa sahamintan?

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* 2. What is your gender/Waa maxay jinsiyadaadu?

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* 3. What is your age/Waa maxay Da'daadu

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* 4. Which region is your business located?/Gobolkee ayuu ganacsigaagu ku yaalaa?

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* 5. Please select the type(s) of business you are in/Fadlan dooro nooca Ganacsi oo aad ku jirto. Please select all that apply/fadlan dooro kuwa ku quseeya.

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* 6. Please choose the category of your business in terms of size/Fadlan dooro qaybtaada ganacsi marka loo eego cabirka

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* 7. How long have you been dealing with the Ministry of Finance about customs and inland revenue tax matters?/Muddo intee le'eg ayaad la macaamilaysay Wasaaradda Maaliyadda arrimaha canshuuraha Barriga iyo Furdooyinka la xiriira xaaladaha cashuuraha?

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* 8. Which of the following procedures/processes are you familiar with?/Nidaamyadan / habraacyadan soo socda midkee ayaad garaneysaa?

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* 9. Are you aware that before starting a business you are required to register and obtain a Taxpayer Identification Number (TIN)?/Ma la socotaa ka hor intaadan bilaabin ganacsi waxaa lagaa doonayaa inaad iska diiwaangeliso oo aad hesho Lambarka Aqoonsiga Canshuur Bixiyeyaasha (TIN)?

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* 10. Which of these taxes do you pay? (Please select all that apply)/Canshuurahan kee baad bixinaysaa? (Fadlan xulo dhammaan kuwa ku habboon)

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* 11. Which payment method do you often use when paying your tax?/Qaabkee lacag bixinta badanaa u isticmaashaa markaad canshuur bixineyso?

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* 12. Which section/department in the Ministry of Finance have you been dealing with?/Qaybtee la macaamishaa?

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* 13. How far do you have to travel to the Ministry of Finance Office in your city/town to pay your tax?/Intee in le'eg ayey tahay inaad u safarto Xafiiska canshuuraha ee magaaladaada si aad u bixiso cashuurtaada?

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* 14. What are your biggest concerns about going to the Ministry of Finance Office to pay your tax? (Please select all that apply)/Maxay yihiin waxyaabaha aad ka welwelsan tahay ee aaditaanka tagista Xafiiska Canshuuraha si aad canshuur u bixiso? (Fadlan xulo dhammaan kuwa ku habboon)

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* 15. Please tick your preferred way of receiving tax education and general information?/Fadlan sax saar habka aad doorbideyso ee lagu helo waxbarashada canshuurta iyo macluumaadka guud?

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* 16. Have you faced any delay or difficulties in getting information or service from the Ministry of Finance?/Miyaad la kulantay dib-u-dhac ama dhibaatooyin kasocda qaybta Dakhliga ama Furdooyinka si aad u hesho macluumaad ama adeeg

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* 17. If yes, please describe the nature of the problems you encountered in more detail? Please go to question 19 if you answered No./Hadday haa tahay, fadlan qeex nooca dhibaatooyinka aad kala kulantay si faahfaahsan? Fadlan u gudub su'aasha 19 haddii aad ku jawaabtay Maya.

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* 18. How long did you wait to get the information or the service you needed?/ intee ayaad sugaysay inaad hesho macluumaadka ama adeegga aad u baahan tahay? 

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* 19. Have you noticed any improvements or changes in the services offered by the Ministry of Finance in the last 12 months?/Miyaad aragtay wax horumar ah ama isbeddelo ah oo ku yimid adeegyadii ay soo bandhigtay Wasaaradda Maaliyaddii 12-kii bilood ee la soo dhaafay?

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* 20. If Yes, please tell us the areas where you have noticed improvements or changes. Please go to question 21 If you answered No to question 19/Hadday Haa tahay, fadlan noo sheeg meelaha aad ku aragtay horumar ama isbeddello wanaagsan. haddii aad ku jawaabtay Maya Su'aasha 19 Tag suaasha 21

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* 21. Please tell us the areas where you would like to see improvement/Fadlan noo sheeg meelaha aad jeceshahay in aad horumar dheeraad ah ka aragto

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* 22. Please rate your experience or perception of tax collectors and customs officers?/Fadlan qiimee khibradaada ama aragtidaada canshuur aruuriyaasha iyo saraakiisha Furdooyinka?

  Very poor/Aad u liita Poor/liita Satisfactory/qancin Good/wanaagsan Excellent/heer sare
Presentation & Apperance/ Soo Bandhigid/Muuqaal leh
Politeness/Akhlaaq leh.
Professionalism/Xirfad leh
Integrity & Ethics /Daacadnimo leh/Anshax leh
Corruption/Musumaasuq ah
Communication/Xariir leh
Fairness/daacadnimo
Understanding/la fahmikaro

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* 23. Please rate the following concerning your satisfaction with Tax Collectors and Customs officers/Fadlan qiimee waxyaabaha soo socda oo ku saabsan qanacsanaantaada gaarsiinta adeegga iyo daryeelka macaamiisha ee Canshuur uruuriyaasha iyo saraakiisha Furdooyinka

  Very poor/Aad u liita Poor/liita Satisfactory/qancin Good/wanaagsan Excellent/heer sare
They are very helpful and and courteous/Iyagu waa kuwo caawimaad leh oo xushmad leh
They try their best to keep customers satisfied/Waxay iskudayaan intii karaankooda ah inay macaamiisha qanciyaan
They are well informed, confident and knowledgeable about Puntland State tax matters/Si wanaagsan ayey u war qabaan, kalsooni iyo aqoon u leeyihiin arrimaha canshuuraha ee Dawladda Puntland
The quality of service/Tayada Adeega 
The professionalism and quality of services provided by the Ministry of Finance in comparison to other Puntland State Government Ministries/ Agencies where you have sought services before?/Adeegyada Dakhliga Gudaha iyo Furdada marka la barbar dhigo Wasaaradaha / Hay'adaha kale ee Dawlad Puntland ee aad adeegyada ka raadsatay intaan ka hor
Inland Revenue and Customs proactiveness and innovation in meeting customer needs/Dakhli Gudaha iyo Furdiiyinka iyo hal-abuurnimada lagu daboolayo baahiyaha macaamiisha
They are very good in explaining tax issues in simple language that I can understand/Waxay aad ugu wanaagsan yihiin inay ku sharxaan arrimaha cashuurta luuqad fudud oo aan fahmi karo
They are easily accessible to contact and available when I need them/Way sahlan yihiin in lala xiriiro oo la heli karo markii aan u baahdo

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* 24. As a taxpayer, what do you expect from the Ministry of Finance in terms of customer service?/Cashuur-bixiye ahaan, maxaad ka fileysaa Wasaaradda Maaliyadda dhinaca adeegga macaamiisha?

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* 25. When you had a complaint or an issue concerning taxes or customs, how did you resolve it?/Markii aad qabto cabasho oo ku saabsan canshuuraha ama furdooyinka, sideed u xallisay?

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* 26. What do you think are the challenges facing your business in complying with the demands of the Ministry of Finance on issues concerning customs and taxes?/Guud ahaan, maxay kula tahay inay yihiin caqabadaha ku hor gudban ganacsigaaga marka la buuxiyo shuruudaha Wasaaradda Maaliyadda?

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* 27. Please rate your understanding and knowledge of tariffs/taxes in the Puntland State./Fadlan qiimee fahankaaga iyo aqoonta aad u leedahay cashuuraha ee Dawladda Puntland.

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* 28. How confident are you that the Ministry of Finance would handle your complaints or inquiries promptly and professionally?/Sidee kalsooni ugu qabtaa in wasaarada maaliyada wax ka qaban doonaan cabashooyinkaaga ama weydiimahaaga si dhakhso leh iyo xirfad ahaanba?

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* 29. At what level are you satisfied or dissatisfied with the Ministry of Finance?/ Heerkee ayaad ku qanacsan tahay ama aadan ku qanacsanayn Wasaaradda Maaliyadda?

  Extremely satisfied/Si xad dhaafa u qanacsan Very Satisfied/Aad u qanacsan Satisfied/Ku qanacsan Not satisfied/Kuma qanacsana Extremely not satisfied/si aada  Not Applicable/Ma khuseeyo
Help Desk/Miiska caawinta
Availability of forms supplied 
Registration/Diiwangalinta
Tax collection/Canshuur uruurinta
Assessment of tax by officers/Qiimaynta cashuuraha ay sameyaan saraakiisha
Customs clearance procedures and processes/Nidaamka, qaabka iyo cadayta furdooyinka
Issuance of tax clearance certificate/Bixinta shahaadada bixinta cashuurta
Tax incentive and exemption/Dhiirrigalin cashuureed iyo ka dhaafis
Issuance of tax exemption certificate/Bixinta shahaadada cashuur dhaafka
Permit and licences/Oggolaanshaha iyo rukhsadaha
Tax refunds/Lacag celinta cashuurta
Release of imported goods from customs/Siidaynta alaabada laga soo dejiyo kastamka
Procurement services/Adeegyada wax soo iibsiga
Sensitization of taxpayers through tax education and public awareness campaign/Xasuusinta canshuur bixiyeyaasha iyada oo loo marayo waxbarashada canshuurta iyo ololaha wacyigelinta dadweynaha
Resolution of complaints and grievances
Customs and border posts related services/Adeegyada la xiriira Furdooyinka iyo xuduudaha

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* 30. Which of these factors are important to you as a taxpayer (your rights)? Please select all that apply./Waa kuwee arrimahaan muhiimka kuu ah sida cashuur bixiye (xuquuqdaada)? Fadlan xulo dhammaan kuwa ku habboon.

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* 31. Which of these factors do you consider your obligations as a taxpayer? Please select all that apply./Waa kuwee kuwa ka mid ah arrimahaan tixgalinta waajibaadkaaga canshuur bixiye ahaan? Fadlan xulo dhammaan kuwa ku habboon

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* 32. Based on your experience, how would you rate the overall service provided by the Ministry of Finance on tax matters? /Adeegyada la xiriira wasaarada maaliyada arimaha canshuuraha Iyada oo ku saleysan waayo-aragnimadaada, sideed u qiimeyn lahayd bixinta guud ee adeegga Wasaaradda Maaliyadda?

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* 33. Please share your thoughts or any other information you have to help the Ministry of Finance (Inland Revenue & Customs) improve customer care and service delivery?/Fadlan la wadaag fikradahaaga ama macluumaad kale oo kasta oo aad hayso si aad uga caawiso Wasaaradda Maaliyadda inay hagaajiso daryeelka macaamiisha iyo gaarsiinta adeegga?

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* 34. At what level are you satisfied or dissatisfied with the Ministry of Finance?/ Heerkee ayaad ku qanacsan tahay ama aadan ku qanacsanayn Wasaaradda Maaliyadda?

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