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WISS IT Support Satisfaction Survey
How are we doing?
1.
How are we doing? Overall how would you rate your IT Support experience?
1 star
2 stars
3 stars
4 stars
5 stars
2.
How well do we understand your questions and concerns?
Very well
Well
Not so well
Not at all well
3.
How quickly do we respond to your support requests?
Very quickly
Quickly
Not so quickly
Not at all quickly
4.
How well do we resolve your IT issues?
Very well
Well
Not very well
Not at all well
5.
How useful do you find our online support helpdesk (http://wissshanghai.freshdesk.com/support/home) ?
Very useful
Useful
Not very useful
I didn't know we had an online support helpdesk!
6.
What technical issues do you encounter most frequently?
7.
How well do our IT services meet your needs?
Very well
Well
Not very well
Not well at all
Hardware
Very well
Well
Not very well
Not well at all
Software
Very well
Well
Not very well
Not well at all
Network (wifi and campus network)
Very well
Well
Not very well
Not well at all
Printers
Very well
Well
Not very well
Not well at all
IT Support ticketing service and online helpdesk
Very well
Well
Not very well
Not well at all
IT Support Team
Very well
Well
Not very well
Not well at all
8.
What is the biggest IT problem you'd like us to solve?
9.
What is the one additional IT service you would most like to see us provide?
10.
We sincerely appreciate your feedback. If you have any other comments or suggestions to help us improve or extend our service in the future we'd love to hear them.
Current Progress,
0 of 10 answered
