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* 1. Are you a previous, current or future client of MLA?

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* 2. How likely are you to recommend MLA to a friend or colleague?

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* 3. What areas do you believe are strengths of MLA?

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* 4. In which areas does MLA fall short/requires improvement?

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* 5. Did/Does MLA respond to your inquiries timely and professionally?

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* 6. Did you feel your questions and concerns were addressed promptly?

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* 7. Did the final result meet or exceed your expectations?

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* 8. How was the quality of the service for the price paid?

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* 9. What was the most negative aspect of your experience working with MLA?

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* 10. What was the most positive aspect of your experience working with MLA?

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