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* 1. How friendly was the receptionist on the phone and when you arrived at Spectrum Therapy?

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* 2. How easy was it to schedule your appointments?

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* 3. Was the office staff attentive to your needs?

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* 4. If you had billing questions, how well were the questions explained?

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* 5. Overall quality of office staff

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* 6. How friendly was your therapist(s) ?

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* 7. How knowledgeable was your treating therapist(s)?

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* 8. Professional Appearance of Staff

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* 9. Friendliness of other clinical staff? i.e. PT Aide

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* 10. Condition and Cleanliness of the clinic?

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