MARS external user feedback - November 2019

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* 1. I have used MARS to:

request activation

prepare a submission

be part of an in-field assessment

prepare a progress report

prepare an estimate update e.g. adding market prices to an approved submission

lodge a submission, estimate update or progress report.

Other - please specify (e.g. view status of submissions)

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* 2. Please identify the extent to which you agree or disagree with the following statements.

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	N/A
MARS is user-friendly.	MARS is user-friendly. Strongly disagree	MARS is user-friendly. Disagree	MARS is user-friendly. Neutral	MARS is user-friendly. Agree	MARS is user-friendly. Strongly agree	MARS is user-friendly. N/A
I like the look and feel of MARS.	I like the look and feel of MARS. Strongly disagree	I like the look and feel of MARS. Disagree	I like the look and feel of MARS. Neutral	I like the look and feel of MARS. Agree	I like the look and feel of MARS. Strongly agree	I like the look and feel of MARS. N/A
MARS has reduced the amount of effort required to build a submission.	MARS has reduced the amount of effort required to build a submission. Strongly disagree	MARS has reduced the amount of effort required to build a submission. Disagree	MARS has reduced the amount of effort required to build a submission. Neutral	MARS has reduced the amount of effort required to build a submission. Agree	MARS has reduced the amount of effort required to build a submission. Strongly agree	MARS has reduced the amount of effort required to build a submission. N/A
Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission.	Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission. Strongly disagree	Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission. Disagree	Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission. Neutral	Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission. Agree	Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission. Strongly agree	Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission. N/A
Validation messages generated during submission preparation are clear and helpful.	Validation messages generated during submission preparation are clear and helpful. Strongly disagree	Validation messages generated during submission preparation are clear and helpful. Disagree	Validation messages generated during submission preparation are clear and helpful. Neutral	Validation messages generated during submission preparation are clear and helpful. Agree	Validation messages generated during submission preparation are clear and helpful. Strongly agree	Validation messages generated during submission preparation are clear and helpful. N/A
MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports.	MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports. Strongly disagree	MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports. Disagree	MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports. Neutral	MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports. Agree	MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports. Strongly agree	MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports. N/A
Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission.	Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission. Strongly disagree	Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission. Disagree	Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission. Neutral	Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission. Agree	Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission. Strongly agree	Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission. N/A
Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced.	Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced. Strongly disagree	Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced. Disagree	Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced. Neutral	Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced. Agree	Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced. Strongly agree	Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced. N/A
I use MARS to help inform other people in my organisation about the status of DRFA activities.	I use MARS to help inform other people in my organisation about the status of DRFA activities. Strongly disagree	I use MARS to help inform other people in my organisation about the status of DRFA activities. Disagree	I use MARS to help inform other people in my organisation about the status of DRFA activities. Neutral	I use MARS to help inform other people in my organisation about the status of DRFA activities. Agree	I use MARS to help inform other people in my organisation about the status of DRFA activities. Strongly agree	I use MARS to help inform other people in my organisation about the status of DRFA activities. N/A
Managing disaster funding submissions under DRFA and using MARS is easier than the previous process.	Managing disaster funding submissions under DRFA and using MARS is easier than the previous process. Strongly disagree	Managing disaster funding submissions under DRFA and using MARS is easier than the previous process. Disagree	Managing disaster funding submissions under DRFA and using MARS is easier than the previous process. Neutral	Managing disaster funding submissions under DRFA and using MARS is easier than the previous process. Agree	Managing disaster funding submissions under DRFA and using MARS is easier than the previous process. Strongly agree	Managing disaster funding submissions under DRFA and using MARS is easier than the previous process. N/A
MARS has assisted me to improve the quality of my submissions.	MARS has assisted me to improve the quality of my submissions. Strongly disagree	MARS has assisted me to improve the quality of my submissions. Disagree	MARS has assisted me to improve the quality of my submissions. Neutral	MARS has assisted me to improve the quality of my submissions. Agree	MARS has assisted me to improve the quality of my submissions. Strongly agree	MARS has assisted me to improve the quality of my submissions. N/A

Question Title

* 3. If I need assistance using MARS I:

use the MARS Portal user guides on the QRA website

use WalkMe (the need help button in MARS)

ask my QRA Regional Liaison Officer

log a support ticket via support@qra.qld.gov.au

usually figure it out by myself.

Other (please specify)

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* 4. If you use the MARS Portal user guides on the QRA website, please identify the extent to which you agree or disagree with the following statements.

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	N/A
The user guides are easy to follow.	The user guides are easy to follow. Strongly disagree	The user guides are easy to follow. Disagree	The user guides are easy to follow. Neutral	The user guides are easy to follow. Agree	The user guides are easy to follow. Strongly agree	The user guides are easy to follow. N/A
I prefer to view the user guides online.	I prefer to view the user guides online. Strongly disagree	I prefer to view the user guides online. Disagree	I prefer to view the user guides online. Neutral	I prefer to view the user guides online. Agree	I prefer to view the user guides online. Strongly agree	I prefer to view the user guides online. N/A
I prefer to print the user guides.	I prefer to print the user guides. Strongly disagree	I prefer to print the user guides. Disagree	I prefer to print the user guides. Neutral	I prefer to print the user guides. Agree	I prefer to print the user guides. Strongly agree	I prefer to print the user guides. N/A
The user guides always contain the information I am looking for.	The user guides always contain the information I am looking for. Strongly disagree	The user guides always contain the information I am looking for. Disagree	The user guides always contain the information I am looking for. Neutral	The user guides always contain the information I am looking for. Agree	The user guides always contain the information I am looking for. Strongly agree	The user guides always contain the information I am looking for. N/A
The user guides have too much information.	The user guides have too much information. Strongly disagree	The user guides have too much information. Disagree	The user guides have too much information. Neutral	The user guides have too much information. Agree	The user guides have too much information. Strongly agree	The user guides have too much information. N/A

Please share any other feedback on the user guides.

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* 5. If you use WalkMe (the need help menu in MARS), please identify the extent to which you agree or disagree with the following statements.

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	N/A
WalkMe is easy to follow.	WalkMe is easy to follow. Strongly disagree	WalkMe is easy to follow. Disagree	WalkMe is easy to follow. Neutral	WalkMe is easy to follow. Agree	WalkMe is easy to follow. Strongly agree	WalkMe is easy to follow. N/A
WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so.	WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so. Strongly disagree	WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so. Disagree	WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so. Neutral	WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so. Agree	WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so. Strongly agree	WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so. N/A
WalkMe guidance is clear enough for any new user to follow.	WalkMe guidance is clear enough for any new user to follow. Strongly disagree	WalkMe guidance is clear enough for any new user to follow. Disagree	WalkMe guidance is clear enough for any new user to follow. Neutral	WalkMe guidance is clear enough for any new user to follow. Agree	WalkMe guidance is clear enough for any new user to follow. Strongly agree	WalkMe guidance is clear enough for any new user to follow. N/A
I use WalkMe on a regular basis.	I use WalkMe on a regular basis. Strongly disagree	I use WalkMe on a regular basis. Disagree	I use WalkMe on a regular basis. Neutral	I use WalkMe on a regular basis. Agree	I use WalkMe on a regular basis. Strongly agree	I use WalkMe on a regular basis. N/A
I find it easy to locate the relevant walk-through from the need help menu in MARS.	I find it easy to locate the relevant walk-through from the need help menu in MARS. Strongly disagree	I find it easy to locate the relevant walk-through from the need help menu in MARS. Disagree	I find it easy to locate the relevant walk-through from the need help menu in MARS. Neutral	I find it easy to locate the relevant walk-through from the need help menu in MARS. Agree	I find it easy to locate the relevant walk-through from the need help menu in MARS. Strongly agree	I find it easy to locate the relevant walk-through from the need help menu in MARS. N/A

Please share any other feedback on WalkMe.

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* 6. If you have logged a support ticket with QRA in relation to MARS, please identify the extent to which you agree or disagree with the following statements.

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	N/A
I am satisfied with the time frame to resolve my ticket.	I am satisfied with the time frame to resolve my ticket. Strongly disagree	I am satisfied with the time frame to resolve my ticket. Disagree	I am satisfied with the time frame to resolve my ticket. Neutral	I am satisfied with the time frame to resolve my ticket. Agree	I am satisfied with the time frame to resolve my ticket. Strongly agree	I am satisfied with the time frame to resolve my ticket. N/A
I am satisfied with the resolution that was provided to me.	I am satisfied with the resolution that was provided to me. Strongly disagree	I am satisfied with the resolution that was provided to me. Disagree	I am satisfied with the resolution that was provided to me. Neutral	I am satisfied with the resolution that was provided to me. Agree	I am satisfied with the resolution that was provided to me. Strongly agree	I am satisfied with the resolution that was provided to me. N/A
I experienced clear communication throughout the resolution of my ticket.	I experienced clear communication throughout the resolution of my ticket. Strongly disagree	I experienced clear communication throughout the resolution of my ticket. Disagree	I experienced clear communication throughout the resolution of my ticket. Neutral	I experienced clear communication throughout the resolution of my ticket. Agree	I experienced clear communication throughout the resolution of my ticket. Strongly agree	I experienced clear communication throughout the resolution of my ticket. N/A

Please share any other feedback on your support ticket experience.

MARS external user feedback - November 2019

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* 1. I have used MARS to:

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* 2. Please identify the extent to which you agree or disagree with the following statements.

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* 3. If I need assistance using MARS I:

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* 4. If you use the MARS Portal user guides on the QRA website, please identify the extent to which you agree or disagree with the following statements.

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* 5. If you use WalkMe (the need help menu in MARS), please identify the extent to which you agree or disagree with the following statements.

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* 6. If you have logged a support ticket with QRA in relation to MARS, please identify the extent to which you agree or disagree with the following statements.

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* 7. What would be your number one recommendation for an improvement to MARS?