Current Edwardsville YMCA Member Community Needs Assessment Survey 2018

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* 1. How long have you been a member?

Less than 6 months

6 Months – 1 Year

1 Year

2 - 3 Years

4 - 6 Years

7 - 9 Years

More than 10 years

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* 2. On average, how frequently do you come in to use the facilities?

Once A Week

2 - 3 Times A Week

4 - 6 Times A Week

7 Times A Week

A Few Times Every Two Weeks

A Few Times A Month

Other (please specify)

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* 3. Which facility do you frequent?

Niebur (Esic) Center

Meyer Center

Allison Cassens Early Childhood Development Center

Both Niebur & Meyer Centers

All 3 Facilities

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* 4. How would you rate the Edwardsville YMCA facilities on the following?

	Excellent	Good	Fair	Poor	No Opinion/Don't Use
First Impression	First Impression Excellent	First Impression Good	First Impression Fair	First Impression Poor	First Impression No Opinion/Don't Use
Overall Cleanliness	Overall Cleanliness Excellent	Overall Cleanliness Good	Overall Cleanliness Fair	Overall Cleanliness Poor	Overall Cleanliness No Opinion/Don't Use
Security/Safety	Security/Safety Excellent	Security/Safety Good	Security/Safety Fair	Security/Safety Poor	Security/Safety No Opinion/Don't Use
Lobbies	Lobbies Excellent	Lobbies Good	Lobbies Fair	Lobbies Poor	Lobbies No Opinion/Don't Use
Locker Rooms	Locker Rooms Excellent	Locker Rooms Good	Locker Rooms Fair	Locker Rooms Poor	Locker Rooms No Opinion/Don't Use
Gymnasiums	Gymnasiums Excellent	Gymnasiums Good	Gymnasiums Fair	Gymnasiums Poor	Gymnasiums No Opinion/Don't Use
Fitness Centers	Fitness Centers Excellent	Fitness Centers Good	Fitness Centers Fair	Fitness Centers Poor	Fitness Centers No Opinion/Don't Use
Pools	Pools Excellent	Pools Good	Pools Fair	Pools Poor	Pools No Opinion/Don't Use
Gymnastics Rooms	Gymnastics Rooms Excellent	Gymnastics Rooms Good	Gymnastics Rooms Fair	Gymnastics Rooms Poor	Gymnastics Rooms No Opinion/Don't Use
Pickleball Courts	Pickleball Courts Excellent	Pickleball Courts Good	Pickleball Courts Fair	Pickleball Courts Poor	Pickleball Courts No Opinion/Don't Use
Preschool	Preschool Excellent	Preschool Good	Preschool Fair	Preschool Poor	Preschool No Opinion/Don't Use
Racquetball Courts	Racquetball Courts Excellent	Racquetball Courts Good	Racquetball Courts Fair	Racquetball Courts Poor	Racquetball Courts No Opinion/Don't Use
Skate Center	Skate Center Excellent	Skate Center Good	Skate Center Fair	Skate Center Poor	Skate Center No Opinion/Don't Use
Spinning Area	Spinning Area Excellent	Spinning Area Good	Spinning Area Fair	Spinning Area Poor	Spinning Area No Opinion/Don't Use
Tennis Courts	Tennis Courts Excellent	Tennis Courts Good	Tennis Courts Fair	Tennis Courts Poor	Tennis Courts No Opinion/Don't Use

Comment on rating

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* 5. How would you rate the Edwardsville YMCA staff on the following?

	Excellent	Good	Fair	Poor
Friendliness	Friendliness Excellent	Friendliness Good	Friendliness Fair	Friendliness Poor
Knowledgeable/Competency	Knowledgeable/Competency Excellent	Knowledgeable/Competency Good	Knowledgeable/Competency Fair	Knowledgeable/Competency Poor
Enough Staff To Assist You	Enough Staff To Assist You Excellent	Enough Staff To Assist You Good	Enough Staff To Assist You Fair	Enough Staff To Assist You Poor
Patience	Patience Excellent	Patience Good	Patience Fair	Patience Poor
Efficiency of Front Desk Procedures	Efficiency of Front Desk Procedures Excellent	Efficiency of Front Desk Procedures Good	Efficiency of Front Desk Procedures Fair	Efficiency of Front Desk Procedures Poor
Take Initiative/Talk To Members	Take Initiative/Talk To Members Excellent	Take Initiative/Talk To Members Good	Take Initiative/Talk To Members Fair	Take Initiative/Talk To Members Poor
Overall Customer Service	Overall Customer Service Excellent	Overall Customer Service Good	Overall Customer Service Fair	Overall Customer Service Poor

Comment on ratings

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* 6. How would you rate the Edwardsville YMCA Fitness Centers on the following?

	Excellent	Good	Fair	Poor	No Opinion/Don't Use
Cardio Equipment	Cardio Equipment Excellent	Cardio Equipment Good	Cardio Equipment Fair	Cardio Equipment Poor	Cardio Equipment No Opinion/Don't Use
Strength Equipment	Strength Equipment Excellent	Strength Equipment Good	Strength Equipment Fair	Strength Equipment Poor	Strength Equipment No Opinion/Don't Use
Free Weights	Free Weights Excellent	Free Weights Good	Free Weights Fair	Free Weights Poor	Free Weights No Opinion/Don't Use
Enough Equipment	Enough Equipment Excellent	Enough Equipment Good	Enough Equipment Fair	Enough Equipment Poor	Enough Equipment No Opinion/Don't Use
Enough Space	Enough Space Excellent	Enough Space Good	Enough Space Fair	Enough Space Poor	Enough Space No Opinion/Don't Use
Classes	Classes Excellent	Classes Good	Classes Fair	Classes Poor	Classes No Opinion/Don't Use

Comment on rating

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* 7. How would you rate the Edwardsville YMCA on the following?

	Excellent	Good	Fair	Poor
Hours of Operation	Hours of Operation Excellent	Hours of Operation Good	Hours of Operation Fair	Hours of Operation Poor
Pool Schedules	Pool Schedules Excellent	Pool Schedules Good	Pool Schedules Fair	Pool Schedules Poor
Cost Of Our Membership Against The Benefits You Receive From It	Cost Of Our Membership Against The Benefits You Receive From It Excellent	Cost Of Our Membership Against The Benefits You Receive From It Good	Cost Of Our Membership Against The Benefits You Receive From It Fair	Cost Of Our Membership Against The Benefits You Receive From It Poor
Class & Program Times	Class & Program Times Excellent	Class & Program Times Good	Class & Program Times Fair	Class & Program Times Poor
Variety of Programs	Variety of Programs Excellent	Variety of Programs Good	Variety of Programs Fair	Variety of Programs Poor
Quality of Programs	Quality of Programs Excellent	Quality of Programs Good	Quality of Programs Fair	Quality of Programs Poor
Programs For All Ages	Programs For All Ages Excellent	Programs For All Ages Good	Programs For All Ages Fair	Programs For All Ages Poor
Support For Inclusion	Support For Inclusion Excellent	Support For Inclusion Good	Support For Inclusion Fair	Support For Inclusion Poor

Comment on rating

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* 8. What activities do you (or your family) use or participate in at the Edwardsville YMCA? (Mark all that apply)

Fitness Center/Walking Track

Runs/Triathlons/YMCA Fitness Programs

Drop-in Group Fitness Classes

Fitness Center Classes

Gymnastics Classes

Aquatics Classes

Rec. Sports Classes/Leagues

Arts & Humanities (Art, Dance, Music) Classes

Climbing/Outdoor Rec. Classes

Tennis Classes

Skate/Hockey Classes

Open Gymnasium - Basketball, Volleyball, etc.

Swim

Play Tennis

Play Racquetball/Wallyball

Skate in the Skate Center

Climb the Rock Wall

Attend Family Fun Nights - Halloween Party, Healthy Kid's Day

Attend Summer Camp

Attend Specialty Camps

Attend the Allison Cassens Early Childhood Development Center

Attend Preschool at the Niebur (Esic) Center

Use Drop-in Child Watch

Other (please specify)

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* 9. What additional programs or services would you like to see the Edwardsville YMCA offer?

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* 10. How often do you visit the Edwardsville YMCA website?

Every Day

Once Or Twice A Week

Every Other Week

Once A Month

Only At Registration Times

Not Frequently/Never

Comment on rating

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* 11. How would you rate the Edwardsville YMCA website on the following?

	Excellent	Good	Fair	Poor
Ease Of Use (Navigation)	Ease Of Use (Navigation) Excellent	Ease Of Use (Navigation) Good	Ease Of Use (Navigation) Fair	Ease Of Use (Navigation) Poor
Finding Schedules (Pool, Fitness)	Finding Schedules (Pool, Fitness) Excellent	Finding Schedules (Pool, Fitness) Good	Finding Schedules (Pool, Fitness) Fair	Finding Schedules (Pool, Fitness) Poor
Finding Classes	Finding Classes Excellent	Finding Classes Good	Finding Classes Fair	Finding Classes Poor
Registration Process	Registration Process Excellent	Registration Process Good	Registration Process Fair	Registration Process Poor
Overall Design	Overall Design Excellent	Overall Design Good	Overall Design Fair	Overall Design Poor

Comment on rating

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* 12. How satisfied are you with the Edwardsville YMCA's current programming for:

	Extremely Satisfied	Satisfied	Neutral/Indifferent	Somewhat Dissatisfied	Extremely Dissatisfied
Youth (Under 13)	Youth (Under 13) Extremely Satisfied	Youth (Under 13) Satisfied	Youth (Under 13) Neutral/Indifferent	Youth (Under 13) Somewhat Dissatisfied	Youth (Under 13) Extremely Dissatisfied
Teens	Teens Extremely Satisfied	Teens Satisfied	Teens Neutral/Indifferent	Teens Somewhat Dissatisfied	Teens Extremely Dissatisfied
Adults	Adults Extremely Satisfied	Adults Satisfied	Adults Neutral/Indifferent	Adults Somewhat Dissatisfied	Adults Extremely Dissatisfied
Seniors	Seniors Extremely Satisfied	Seniors Satisfied	Seniors Neutral/Indifferent	Seniors Somewhat Dissatisfied	Seniors Extremely Dissatisfied

Other (please specify)

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* 13. How would you rate the programs that encourage youth to be engaged in the community?

Excellent

Good

Fair

Poor

Excellent

Good

Fair

Poor

What other things can we do better to fulfill that need? (please specify)

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* 14. As far as you know, the Edwardsville YMCA:

	Yes	No
Is a welcoming environment?	Is a welcoming environment? Yes	Is a welcoming environment? No
Provides financial assistance for members who cannot afford to pay?	Provides financial assistance for members who cannot afford to pay? Yes	Provides financial assistance for members who cannot afford to pay? No
Allows opportunities for people to volunteer (example: youth coaches)?	Allows opportunities for people to volunteer (example: youth coaches)? Yes	Allows opportunities for people to volunteer (example: youth coaches)? No

Comments

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* 15. Do the Edwardsville YMCA members, staff and volunteers represent a true cross section (demographically) of our community? Please explain or suggest how improvement might look.

Yes

If yes, please provide specifics.

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* 16. What additional benefits would you like with/from your membership at the Edwardsville YMCA?

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* 17. If given the opportunity to make 3 changes to the Edwardsville YMCA, what would they be?

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* 18. What is your current zip code?

62025

62034

62294

62062

62234

Other (please specify)

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* 19. What is your gender?

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* 20. What is your age?

12-19

20-29

30-39

40-49

50-59

60-69

70-79

Above 80

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* 21. Please specify the ethnicity that best describes you:

White

Black or African American

Hispanic or Latino

Native American or American Indian

Asian or Pacific Islander

Other (please specify)

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* 22. What is your current marital status?

Single

Engaged

Married

Divorced

Widowed

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* 23. What is your current household size?

1 person

2 people

3 people

4 people

5 people

6+ people

If you have children, what are their ages?

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* 24. Please indicate your membership type.

Basic Individual

Basic Family

Basic Senior Individual

Basic Senior Couple

Full Privilege Youth (12-18)

Full Privilege Individual

Full Privilege Family

Full Privilege Senior Individual

Full Privilege Senior Couple

SilverSneakers/SilverNFit

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* 25. If you would like to be entered into the drawing for a $100 YMCA gift card, please enter your information below:

Name

Phone Number

Email Address