CPP Customer Expectations Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. 1. What product lines do you wish Canadian Pump & Packing would expand? Question Title * 3. In which area could CPP change to better service your customer’s requirements? Question Title * 4. What is the one thing none of your vendors do that you wish they would? Question Title * 5. Are we prompt serving you for in-house pick-ups, when picking up the phone and returning your calls? Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Question Title * 6. When speaking to our staff do you find us to be courteous, informative and helpful? Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Question Title * 7. When requested, do we provide accurate technical information? Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Question Title * 8. Are we able to provide pricing, stock and delivery information at your initial call? Unsatisfactory Need Improvement Average Above average Excellent Unsatisfactory Need Improvement Average Above average Excellent Question Title * 9. Do we provide on-time delivery of your orders? Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Question Title * 10. Are we providing quality product and packaging? Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Question Title * 11. Do we handle your complaints, concerns to your expectations? Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Question Title * 12. Do you find our outside sales staff knowledgeable and helpful? Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Question Title * 13. Please rate your overall experience with Canadian Pump & Packing. Unsatisfactory Needs Improvement Average Above Average Excellent Unsatisfactory Needs Improvement Average Above Average Excellent Next