Healthgram Provider Portal

Help us improve your experience

Question Title

* 1. For which of these functions do you most often use Healthgram’s Provider Portal? (Choose all that apply):

Viewing member benefits

Verifying eligibility

Viewing deductible status

Viewing claims submission instructions

Viewing and/or re-printing Explanation of Benefits

Viewing payment reports

Verifying and search for other network providers

I do not use the Provider Portal

Other (please specify)

Question Title

* 2. Please indicate any/all circumstances that have prevented you from using our Provider Portal:

I do not know how to log in

I am confused about what the Provider Portal is

I am not familiar with the features available in the Provider Portal

The Provider Portal is not convenient to use

I actively use the Provider Portal with no issues

Other (please specify)

Question Title

* 3. Please rate the ease of performing each of the following tasks on Healthgram’s Provider Portal:

	Extremely Difficult	Difficult	Average	Simple	Extremely Simple	Not familiar with this function
Viewing member benefits	Viewing member benefits Extremely Difficult	Viewing member benefits Difficult	Viewing member benefits Average	Viewing member benefits Simple	Viewing member benefits Extremely Simple	Viewing member benefits Not familiar with this function
Verifying eligibility	Verifying eligibility Extremely Difficult	Verifying eligibility Difficult	Verifying eligibility Average	Verifying eligibility Simple	Verifying eligibility Extremely Simple	Verifying eligibility Not familiar with this function
Viewing deductible status	Viewing deductible status Extremely Difficult	Viewing deductible status Difficult	Viewing deductible status Average	Viewing deductible status Simple	Viewing deductible status Extremely Simple	Viewing deductible status Not familiar with this function
Viewing claims submission instructions	Viewing claims submission instructions Extremely Difficult	Viewing claims submission instructions Difficult	Viewing claims submission instructions Average	Viewing claims submission instructions Simple	Viewing claims submission instructions Extremely Simple	Viewing claims submission instructions Not familiar with this function
Viewing and/or re-printing Explanation of Benefits	Viewing and/or re-printing Explanation of Benefits Extremely Difficult	Viewing and/or re-printing Explanation of Benefits Difficult	Viewing and/or re-printing Explanation of Benefits Average	Viewing and/or re-printing Explanation of Benefits Simple	Viewing and/or re-printing Explanation of Benefits Extremely Simple	Viewing and/or re-printing Explanation of Benefits Not familiar with this function
Viewing payment reports	Viewing payment reports Extremely Difficult	Viewing payment reports Difficult	Viewing payment reports Average	Viewing payment reports Simple	Viewing payment reports Extremely Simple	Viewing payment reports Not familiar with this function
Verifying and searching for other network providers	Verifying and searching for other network providers Extremely Difficult	Verifying and searching for other network providers Difficult	Verifying and searching for other network providers Average	Verifying and searching for other network providers Simple	Verifying and searching for other network providers Extremely Simple	Verifying and searching for other network providers Not familiar with this function

Question Title

* 1. For which of these functions do you most often use Healthgram’s Provider Portal? (Choose all that apply):

Question Title

* 2. Please indicate any/all circumstances that have prevented you from using our Provider Portal:

Question Title

* 3. Please rate the ease of performing each of the following tasks on Healthgram’s Provider Portal:

Question Title

* 4. Please provide any additional comments or suggestions for improvement to our Provider Portal: