Survey for pharmacists: Supporting patients who have immigrated to Canada

CPhA is seeking your experiences to help us identify the specific health-care needs of patients who have immigrated to Canada and to assess the current challenges and gaps that pharmacists may be experiencing in providing care to this population. For this survey, we are defining patients who have immigrated to Canada as 1) people who have recently been granted the right to live in Canada permanently, 2) asylum claimants, or 3) non-permanent residents (e.g., work or study visa holders). Your responses will help us develop tools and services that can enhance your ability to provide care for newcomers to Canada. The survey should take approximately 10 minutes to complete.

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* 1. How frequently do you interact with newcomers to Canada in your practice?

Daily

Weekly

Monthly

Rarely

Never

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* 2. What percentage of your patients identify as newcomers to Canada?

55% or more

40-54%

25-39%

10-24%

Less than 10%

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* 3. Where do your newcomer patients come from? (Rank with most prevalent at the top and least at the bottom)

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* 4. How confident are you in providing medication counselling to newcomers with diverse cultural backgrounds?

Very confident

Confident

Neutral

Not confident

Not at all confident

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* 5. How would you rate your experience with the Refugee Drug Benefit program in terms of supporting newcomers' medication needs?

Very satisfactory

Satisfactory

Neutral

Unsatisfactory

Very unsatisfactory

N/A

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* 6. In addition to standard pharmacy services, what other services do you currently provide to patients who have immigrated? (Select all that apply)

Health system navigation (e.g., finding a family doctor, hospital, or other health services in the community)

Support in identifying equivalent Canadian brands

Culturally tailored health education

Interpretation or translation services

Other (please specify)

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* 7. What are your biggest challenges in providing care? (Rank with most prevalent at the top and least at the bottom)

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* 8. For which of these conditions would additional resources help you better support your newcomer patients in managing their health? (Select all that apply)

Infectious diseases (e.g., TB, hepatitis)

Hypertension

Women's health (e.g., contraception, abortion, menopause, fertility)

Diabetes

Mental health

No additional resources required

Other (please specify)

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* 9. Do newcomers to Canada ask questions about:

	Almost never	Sometimes	Regularly	Frequently
Allergies	Allergies Almost never	Allergies Sometimes	Allergies Regularly	Allergies Frequently
Smoking cessation	Smoking cessation Almost never	Smoking cessation Sometimes	Smoking cessation Regularly	Smoking cessation Frequently
Sun protection	Sun protection Almost never	Sun protection Sometimes	Sun protection Regularly	Sun protection Frequently
Routine immunization schedules	Routine immunization schedules Almost never	Routine immunization schedules Sometimes	Routine immunization schedules Regularly	Routine immunization schedules Frequently
The various forms of insurance plans? (Private, provincial, refugee)	The various forms of insurance plans? (Private, provincial, refugee) Almost never	The various forms of insurance plans? (Private, provincial, refugee) Sometimes	The various forms of insurance plans? (Private, provincial, refugee) Regularly	The various forms of insurance plans? (Private, provincial, refugee) Frequently
Cough/cold/flu season	Cough/cold/flu season Almost never	Cough/cold/flu season Sometimes	Cough/cold/flu season Regularly	Cough/cold/flu season Frequently

Other (please specify)

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* 10. Would you be interested in additional training on how to support the health needs of newcomers to Canada?

Yes

Maybe

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* 11. Please rank how useful each of the following resources would be most helpful for you to support these patients?

	Not at all useful	Somewhat useful	Useful	Very useful	Extremely useful
Cultural competency training for you and your staff	Cultural competency training for you and your staff Not at all useful	Cultural competency training for you and your staff Somewhat useful	Cultural competency training for you and your staff Useful	Cultural competency training for you and your staff Very useful	Cultural competency training for you and your staff Extremely useful
Information on cultural health practices	Information on cultural health practices Not at all useful	Information on cultural health practices Somewhat useful	Information on cultural health practices Useful	Information on cultural health practices Very useful	Information on cultural health practices Extremely useful
Guidelines on managing common health conditions in patients who have immigrated to Canada	Guidelines on managing common health conditions in patients who have immigrated to Canada Not at all useful	Guidelines on managing common health conditions in patients who have immigrated to Canada Somewhat useful	Guidelines on managing common health conditions in patients who have immigrated to Canada Useful	Guidelines on managing common health conditions in patients who have immigrated to Canada Very useful	Guidelines on managing common health conditions in patients who have immigrated to Canada Extremely useful
Information on how to refer to community support services	Information on how to refer to community support services Not at all useful	Information on how to refer to community support services Somewhat useful	Information on how to refer to community support services Useful	Information on how to refer to community support services Very useful	Information on how to refer to community support services Extremely useful
Short reference tool about insurance plans/handout for patients	Short reference tool about insurance plans/handout for patients Not at all useful	Short reference tool about insurance plans/handout for patients Somewhat useful	Short reference tool about insurance plans/handout for patients Useful	Short reference tool about insurance plans/handout for patients Very useful	Short reference tool about insurance plans/handout for patients Extremely useful
Patient educational resources in multiple languages	Patient educational resources in multiple languages Not at all useful	Patient educational resources in multiple languages Somewhat useful	Patient educational resources in multiple languages Useful	Patient educational resources in multiple languages Very useful	Patient educational resources in multiple languages Extremely useful

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* 12. How useful would you find each of the following types of cultural competency training?

	Not at all useful	Somewhat useful	Useful	Very useful	Extremely useful
Microlearning	Microlearning Not at all useful	Microlearning Somewhat useful	Microlearning Useful	Microlearning Very useful	Microlearning Extremely useful
Printed materials	Printed materials Not at all useful	Printed materials Somewhat useful	Printed materials Useful	Printed materials Very useful	Printed materials Extremely useful
Peer learning groups	Peer learning groups Not at all useful	Peer learning groups Somewhat useful	Peer learning groups Useful	Peer learning groups Very useful	Peer learning groups Extremely useful
Self-paced online courses	Self-paced online courses Not at all useful	Self-paced online courses Somewhat useful	Self-paced online courses Useful	Self-paced online courses Very useful	Self-paced online courses Extremely useful
Webinars	Webinars Not at all useful	Webinars Somewhat useful	Webinars Useful	Webinars Very useful	Webinars Extremely useful

Other (please specify)

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* 13. What is your primary area of practice?

Community

Hospital

Industry

Long-term care

Primary care setting

Still a student

Other (please specify)

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* 14. What province or territory do you practice in?

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* 15. How long have you been a practising pharmacist?

Less than a year

1-5 years

6-10 years

11-20 years

Over 20 years

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* 16. Please provide any additional comments or suggestions on how we can betters support you in caring for patients who are new to Canada.

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* 17. Please provide your contact information if we can contact you for more information.

Name

Email Address