Initial contact with Adult Social Care in Redcar and Cleveland.

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* 1. Who contacted Adult Social Care in Redcar and Cleveland?

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* 2. How did you or your friend or relative contact Adult Social Care?

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* 3. How easy was it to find the contact information?

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* 4. How easy was it to make the first contact?

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* 5. Did the member of staff listen to you and find out what was important to you?

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* 6. Did the member of staff explain the process and what would happen next?

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* 7. Did you receive an information pack including leaflets etc?

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* 8. Was the information up to date?

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* 9. Was the information relevant?

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* 10. If you were directed to another organisation, were you provided with information about them and how they could support you?

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* 11. Were you told how to contact Adult Social Care again for further support or what to do if your situation changed?

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* 12. Would you feel comfortable contacting Adult Social Care again for support?

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* 13. How would you prefer to be contacted by Adult Social Care?

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* 14. Please tell us how Adult Social Care could support you to make it easier to access services and organisations.

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