Satisfaction Survey Please be as detailed & honest as possible! We can't continue to grow and improve if we don't know what YOU, our families want! There are a lot of moving pieces and we don't always see the holes. Thank you! OK Question Title * 1. Based on our customer service, how likely are you to recommend Laketown Gymnastics to a friend? Not At All Likely Somewhat Likely Neither Sure We love Laketown Gymnastics Not At All Likely Somewhat Likely Neither Sure We love Laketown Gymnastics OK Question Title * 2. Please rate the support staff at Laketown Gymnastics, 5 stars being the best! Please note anything that you think could be improved, or give someone a shout out! Not at all helpful Somewhat helpful Neither Pleasant Experience They are awesome Not at all helpful Somewhat helpful Neither Pleasant Experience They are awesome Please let us know what we could do differently, or what we are doing exceptionally! OK Question Title * 3. How would you rate the sign up experience? Frustrating - please note why below! Manageable - could be better, could be worse! Easy! If frustrating, or if you have any other comments about the sign up process, please list them below! OK Question Title * 4. Please rate each item listed below! Excellent Good Fair Poor Very Bad Cleanliness of the Gym Cleanliness of the Gym Excellent Cleanliness of the Gym Good Cleanliness of the Gym Fair Cleanliness of the Gym Poor Cleanliness of the Gym Very Bad Staff to Child ratio Staff to Child ratio Excellent Staff to Child ratio Good Staff to Child ratio Fair Staff to Child ratio Poor Staff to Child ratio Very Bad Friendliness of Staff Friendliness of Staff Excellent Friendliness of Staff Good Friendliness of Staff Fair Friendliness of Staff Poor Friendliness of Staff Very Bad Knowledge of Staff Knowledge of Staff Excellent Knowledge of Staff Good Knowledge of Staff Fair Knowledge of Staff Poor Knowledge of Staff Very Bad Please leave details on how we could improve, or what you believe we are doing well enough to not change! OK Question Title * 5. Based on our coaching staff, how likely are you to recommend Laketown Gymnastics to a friend? Not at all likely Somewhat Likely Neither Sure We love Laketown Gymnastics! Not at all likely Somewhat Likely Neither Sure We love Laketown Gymnastics! OK Question Title * 6. Please rate the coaching staff at Laketown Gymnastics, 5 stars being the best! Please note anything that you think could be improved, or give someone a shout out! Please let us know what we could do differently, or what we are doing exceptionally! OK Question Title * 7. How would you rate our testing process? {1 star being frustrating, 5 stars being great!} Please note anything you'd like to see change with our testing process (including how you receive the results of the testing)! OK Question Title * 8. Please rate each item listed below! Excellent Good Fair Poor Very Bad Coach Knowledge Coach Knowledge Excellent Coach Knowledge Good Coach Knowledge Fair Coach Knowledge Poor Coach Knowledge Very Bad Coach Ability & Attentiveness Coach Ability & Attentiveness Excellent Coach Ability & Attentiveness Good Coach Ability & Attentiveness Fair Coach Ability & Attentiveness Poor Coach Ability & Attentiveness Very Bad Class Size Class Size Excellent Class Size Good Class Size Fair Class Size Poor Class Size Very Bad Class Availability (days & times) Class Availability (days & times) Excellent Class Availability (days & times) Good Class Availability (days & times) Fair Class Availability (days & times) Poor Class Availability (days & times) Very Bad Please leave details on how we could improve, or what you believe we are doing exceptionally! OK Question Title * 9. How do you feel about how your child is progressing in our gymnastics program? I totally understand the progression process and feel good about where my child is at I somewhat understand the progression process, but trust that my child is where they should be at I don't understand the progression, but am fine with the process I don't understand the progression at all, and would like to know more How would you like to see this change? OK Question Title * 10. Does your child enjoy their class, and their coach? Please explain below! OK DONE