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Customer Quality Survey
It is Allometrics goal to provide the best service possible. Please help us to improve by taking this short survey.
*
1.
Please provide the work order (referenced in email) or ticket number:
(Required.)
2.
Rate our ability to provide you with timely and accurate paperwork
Poor
1 star
2
2 stars
3
3 stars
4
4 stars
Excellent
5 stars
3.
Rate our ability to arrive on time as scheduled.
Poor
1 star
2
2 stars
3
3 stars
4
4 stars
Excellent
5 stars
4.
Rate your technicians knowledge and technical competency.
Novice
1 star
2
2 stars
3
3 stars
4
4 stars
Expert
5 stars
5.
Rate our technician's level of courtesy and professionalism.
Poor
1 star
2
2 stars
3
3 stars
4
4 stars
Excellent
5 stars
6.
Please rate your customer service (timeliness on quotes and paperwork).
Poor
1 star
2
2 stars
3
3 stars
4
4 stars
Excellent
5 stars
7.
What is the most important aspect of our service to you?
Accurate reports
Timely reports
Timely service
Timely quoting
Communication response time
Knowledge and expertise
Other (please specify)
8.
How would you rate our ability to provide the quality mentioned in the previous question?
Poor
1 star
2
2 stars
3
3 stars
4
4 stars
Excellent
5 stars
9.
On a scale of 0 to 10,
How likely is it that you would recommend Allometrics to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
10.
Please tell us how we could improve.
