We're conducting a VIU Campus Store Customer Service Survey and we’d love to hear from you about your customer experience with us. This will help us make improvements to our customer service so that we can service you better in the future. The survey should only take you 5 to 10 minutes. 

Your responses are completely anonymous and voluntary, will be confidential and responses will not be identified by individual. All responses will be compiled together and analyzed as a group.

We really appreciate your input and as a sign of appreciation you will be entered to win a $100 VIU Campus Store Gift Card or VIU Back to School Bundles which includes a hoodie, crew and sweatpants.
 
If you have any questions about the survey, please email: Mike.Thibodeau@viu.ca

VIU CAMPUS STORE SURVEY QUESTIONS

* 1. Current academic year at VIU:

* 2. How often do you shop at the VIU Campus Store?

* 3. I shop at the VIU Campus Store for (please select all that apply):

* 4. This semester, Spring 2018, I will purchase or I purchased the following portion of my textbooks from the VIU Campus Store: 

* 5. Main reason you purchase your textbooks from the VIU Campus Store (please select all that apply):

* 6. What form of textbook do you prefer?

* 7. If you purchase the majority of your textbooks elsewhere then the VIU Campus Store, where did you purchase your textbooks (please select all that apply):

* 8. Main reason(s) I purchase textbooks elsewhere than the VIU Campus Store:
Comments:


* 9. Have you purchased e-textbook/digital textbooks this past academic year?

* 10. If you answered “Yes” to the above question, would you purchase e-textbook/digital textbooks in the future?

* 11. Were there courses for which you purposely did not buy the textbook?

* 12. How would you rate the customer service you receive at the VIU Campus Store?

* 13. How competitive do you find the prices at the VIU Campus Store?

* 14. What do you like most about the VIU Campus Store?
Comments:


* 15. What do you like least about the VIU Campus Store?
Comments:

* 16. What services and/or products would you like for the VIU Campus Store to start to carry? Beyond what is already offered.
Comments:

* 17. What, if anything, can we do to improve your shopping experience at the VIU Campus Store?
Comments:

* 18. If you would like to be entered into the draw to win a $100 VIU Campus Store Gift Card or VIU Back to School Bundles which includes a hoodie, crew and sweatpants please enter your email address below:

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