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IRM STAKEHOLDERS' SURVEY - 2025

1.Section 1 - About the Independent Recourse Mechanism (IRM)
Which of the following stakeholder groups do you belong to? (Choose from the drop-down box below)(Required.)
2.How familiar are you with the IRM’s mandate, processes and activities? (Choose from the list of options below). If you select “Not familiar at all,” you may skip Sections 2 and 3 and proceed directly to Section 4 (open-ended questions).
3.Section 2 – IRM’s Core Principles and Functioning

Does the IRM demonstrate appropriate independence when handling complaints? (If you have limited knowledge, please feel free to select “I don’t know” or skip)
4.Does the IRM handle complaints in a fair and impartial manner?
5.Does the IRM operate transparently and keep parties informed throughout the complaint process?
6.Is the IRM dependable and consistent in following through on its commitments?
7.Does the IRM provide clear procedures and indicative timelines that are well communicated?
8.Does the IRM hold itself accountable for its own work and acknowledge its shortcomings? (NB: This question relates to the IRM itself and not AfDB in general).
9.Does the IRM ensure that complainants have reasonable access to the information, advice and expertise they need?
10.Does the IRM promote outcomes that are consistent with internationally recognized human rights standards?
11.Do IRM staff demonstrate professionalism, skill, and respectful behaviour?
12.Section 3 – Accessibility, Responsiveness and Impact

Is it easy to bring forward a complaint to the IRM? (Optional if you have very limited knowledge of IRM)
13.Is the IRM well-known among the stakeholders it is meant to serve and does it provide adequate assistance to those facing barriers?
14.Does the IRM respond promptly and positively to stakeholders’ needs and concerns?
15.Does the IRM help to ensure that lessons learned from complaint processes are integrated into its own processes and other AfDB projects?
16.On a scale from 1 to 5 how would you rate the IRM’s overall effectiveness? (1.Very ineffective to 5.Highly effective)
1-Very ineffective
2-Ineffective
3-Moderately effective
4-Effective
5-Highly effective
17.In terms of overall trends, how would you assess the IRM performance over the last 2 years? (Choose from the scale 1- A lot worse to 5-A lot better).
1-A lot worse
2-A little worse
3-About the same
4-A little better
5-A lot better
18.1. Compared to Independent Accountability Mexhanisms (IAMs) at other Multilateral Development Banks, how do you perceive IRM’s effectiveness? (i.e World Bank’s Inspection Panel, IFC’s CAO, EIB’s Complaint Mechanism, EBRD’s IPAM, GCF’s Independent Redress Mechanism, etc.)
1-Much less effective
2-Less effective
3-About the same
4-More effective
5-Much more effective
19.Section 4 – Open Questions (Optional)

In your opinion, what makes the IRM unique compared to other IAMs?
20.What would you like to see IRM do more of - or do less of?
21.What trends do you see affecting the IRM’s work in the next five to ten years?
22.To what degree do you think retaliation is a potential risk for people raising concerns about AfDB-financed projects? (Choose from the scale of 1-
Significantly decreased compared to two years ago to 5- Significantly increased compared to two years ago).
1-Significantly decreased
2-Decreased
3-About the same
4-Increased
5-Significantly increased