This survey will inform the enhancement of a Courts Service Customer Charter for provincial Circuit and District Court Offices .We will use this survey to understand the expectations of our Court users to inform further service delivery

Question Title

* 1. In which Court office do you usually conduct your business

Galway

Loughrea

Castlebar

Sligo

Carrick- On- Shannon

Roscommon

Monaghan

Cavan

Letterkenny

Donegal Town

Dundalk

Trim

Dublin CCJ

Dublin Aras Ui Dhalaigh

Dublin Dolphin House

Dublin Phoenix House

Dublin Blanchardstown

Dublin Dun Laoghaire

Dublin Swords

Dublin Tallaght

Dublin Cloverhill

Dublin Chancery Street

Bray

Wexford

Carlow

Kilkenny

Portlaoise

Tullamore

Athlone

Mullingar

Longford

Waterford

Cork Anglesea Street

Cork Washington Street

Ennis

Limerick

Mallow

Nenagh

Clonmel

Naas

Ballina

Clonakility

Tralee

Youghal

Question Title

* 2. Are you a

Solicitor /Barrister

Lay litigant /person involved in a family law case

Witness /victim to a case

Garda

Prison officer

Probation officer

Support groups

Other

Other (please specify)

Question Title

* 3. What are the main reasons for you to phone or visit the Court office? Please rank options below from 1 to 4 (1 being the most frequent)

Family Law (maintenance , access, divorce, separation)

N/A

Criminal Cases (including road traffic)

N/A

Civil Cases (e.g small claims , debtor/creditors , personal injuries , etc)

N/A

Other (Please specify at Question 10)

N/A

Question Title

* 4. Based on recent research on when customers access our services, we propose the following counter and phone opening hours: 10.00am -1.00pm and 2.00pm to 4.30pm.
Do these times suit you ?

Yes

Question Title

* 5. If you answered no to question 4 please indicate which of the following times suit you

9.30am - 2.30pm

10:00am -3.30pm

9:30am -1.00pm 2.00pm -4.00pm

10:00am to 1.00pm 1.30pm to 4.00pm

Other (please specify)

Question Title

* 6. What information do you expect to receive at the public counter and or /on the phone in relation to an upcoming case? (please rank in order of priority with 1 being the most important)

Legal Advice

N/A

Help with filling out a form

N/A

Provision of forms

N/A

Explanation of process

N/A

Information on Support Groups

N/A

Other (Please specify at Question 10)

N/A

Question Title

* 7. What information do you expect to receive at the public counter and /or phone in relation to a case that has already been in court? (please rank in order of priority with 1 being the most important)

Legal advice

N/A

Help with filling out a form

N/A

Provision of forms

N/A

Explanation of what happens next

N/A

Explanation of what happened in the court

N/A

Explanation of what the decision was in court

N/A

Information on support groups

N/A

Copy orders

N/A

Other (Please Specify in question 10)

N/A

Question Title

* 8. What way would you prefer to receive general information (e.g. dates, process, court rules, forms, etc) from the Courts Service? (please rank in order of priority with 1 being the best way for you).

Website

N/A

In Person at the Counter

N/A

Phone

N/A

Leaflet

N/A

Online service

N/A

Social media

N/A

Web Chat

N/A

Other (please specify in the comment box in question 10).

N/A

Question Title

* 9. How do you wish to receive information about your specific case from the Courts Service? (please rank in order of priority with 1 being the best way for you)

In person

N/A

On the phone

N/A

Online services

N/A

Webchat

N/A

Letter

N/A

Other (please specify in the comment box in Question 10)

N/A

Question Title

* 10. If you answered "Other "to questions 3, 6,7 or 8 please specify in the boxes below

Question 3 Other Please specify here

Question 6 Other Please Specify here

Question 7 Other Please Specify here

Question 8 Other Please Specify here

Question 9 Other Please Specify here

Question Title

* 1. In which Court office do you usually conduct your business

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* 2. Are you a

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* 3. What are the main reasons for you to phone or visit the Court office? Please rank options below from 1 to 4 (1 being the most frequent)

Question Title

* 4. Based on recent research on when customers access our services, we propose the following counter and phone opening hours: 10.00am -1.00pm and 2.00pm to 4.30pm. Do these times suit you ?

Question Title

* 5. If you answered no to question 4 please indicate which of the following times suit you

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* 6. What information do you expect to receive at the public counter and or /on the phone in relation to an upcoming case? (please rank in order of priority with 1 being the most important)

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* 7. What information do you expect to receive at the public counter and /or phone in relation to a case that has already been in court? (please rank in order of priority with 1 being the most important)

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* 8. What way would you prefer to receive general information (e.g. dates, process, court rules, forms, etc) from the Courts Service? (please rank in order of priority with 1 being the best way for you).

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* 9. How do you wish to receive information about your specific case from the Courts Service? (please rank in order of priority with 1 being the best way for you)

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* 10. If you answered "Other "to questions 3, 6,7 or 8 please specify in the boxes below

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* 11. If you have any suggestions on how we can improve our services please outline

* 4. Based on recent research on when customers access our services, we propose the following counter and phone opening hours: 10.00am -1.00pm and 2.00pm to 4.30pm.
Do these times suit you ?