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2025 Tasmania Legal Aid Client Satisfaction Survey (PP)

7.Welcome to the Tasmania Legal Aid (TLA) Client Satisfaction Survey

As someone who received a grant of aid from TLA so that a lawyer could provide you a legal service, you are invited to participate in our survey to help improve our services.

The survey will take about 10 minutes to complete and is anonymous. We don't ask for your name and no one will know you gave the feedback.

If you would rather answer the survey anonymously over the phone, please contact Sophie (03) 6236-3825 to arrange a time for a phone call.

Thank you for participating in our survey. Your feedback is important to us and will help improve our services for Tasmanians. Over the next 12 months, we’ll share with the community how client feedback has directly helped us make positive changes and improve the way we support people across Tasmania.
1.How did you find out that TLA could give you a grant of aid to pay for your lawyer?
2.Who was your lawyer or law firm?
3.Please rate the following statement with your level of agreement or disagreement(Required.)
Strongly agree
Agree
Disagree
Strongly disagree
It was easy to contact your lawyer when you first needed help.
Your lawyer listened to your legal problem
Your lawyer helped you understand how to deal with your legal problem
Your lawyer explained what help they could give you
Your lawyer was polite and respectful
Your lawyer provided advice that was helpful
Your lawyer took time to listen to you and explain the situation
Your lawyer provided a service that met your expectations
You know where to get help if you have another legal problem in the future
4.Did you have any other personal or cultural needs that your lawyer needed to consider to give you a better service? (i.e. physical, psychological, interpreter services)(Required.)
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