Consumer Quotes

We are compiling evidence about how having an independent consumer peak is important.

Below is a summary of what we do at HCA:

• We recruit, train and support consumers so they can represent their communities’ views.
• We work with patient organisations to make sure when things go wrong, the system responds.
• We train and support health professionals to work with consumer representatives, so health services operate in the best interests of the community.
• We work with health services to help them genuinely engage consumers and the community and not just ‘tick a box’ for community consultation. eg WCHN.
• We work with research institutes to ensure the consumer voice is included in the design, implementation of research and the translation of evidence and research findings into practice.
• We work with the health system to solve entrenched problems and prevent problems from occurring.
• We are an informed and trusted consumer voice in the health system, working with and for all South Australian consumers both at a state and national level.

Question Title

* 1. How is HCA important to you?

Please feel free to provide a quote or share a story of your experience with HCA.