Why Participate?

Underwriting agencies across Australia are facing increasing pressure to:
  • Improve underwriting productivity
  • Reduce administrative burden
  • Meet growing compliance requirements
  • Modernise legacy systems
  • Evaluate AI and automation opportunities
This industry benchmark study aims to provide participating agencies with the following:
  • A clear view of how peer agencies allocate staff time
  • Benchmark data across underwriting, administration and reporting
  • Insights into automation maturity across the market
  • Identification of high-friction operational processes
  • An evidence base to support technology investment decisions
Confidentiality
  • No individual agency data will be disclosed
  • Results will be reported only in aggregated form

Who Should Complete This Survey?
  • CEO / Managing Director
  • COO / Operations Manager
  • Head of Underwriting
  • Finance or Compliance Manager
Everyone who responds will go in the draw to win a $100 prepaid credit card

Time to complete: Approximately 8–10 minutes
SECTION 1 – Agency Profile (Context)

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* 1. How many total staff are employed in your underwriting agency?

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* 2. Of your total staff, approximately how many are primarily involved in underwriting or policy operations?

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* 3. What best describes your claims handling model?

SECTION 2 – Time Allocation
(Approximate percentage accepted – section total does not have to add up to 100%)

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* 4. Approximately what percentage of total operational staff time is spent on NEW BUSINESS (quote, risk assessment, binding)?
(Enter %)

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* 5. Approximately what percentage of time is spent on POLICY ADMINISTRATION (endorsements, MTAs, cancellations)?
(Enter %)

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* 6. Approximately what percentage of time is spent on RENEWALS?
(Enter %)

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* 7. Approximately what percentage of time is spent on CLAIMS handling or oversight?
(Enter %)

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* 8. Approximately what percentage of time is spent on BORDEREAUX, reporting, and insurer capacity reporting?
(Enter %)

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* 9. Approximately what percentage of time is spent on including use of international currencies and finance-related reconciliation?
(Enter %)

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* 10. Approximately what percentage of time is spent on COMPLIANCE, audits, file reviews and governance?
(Enter %)

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* 11. Approximately what percentage of time is spent on BROKER relationship management and support?
(Approximate percentage accepted - section total does not have to add up to 100%)

SECTION 3 – Within Underwriting

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* 12. Within the NEW BUSINESS process, how is time typically spent? (Approximate percentage)

SECTION 4 – Process Friction & Manual Work

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* 13. What proportion of submissions require manual data re-entry into your system?

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* 14. What proportion of bordereaux preparation involves manual spreadsheet manipulation?

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* 15. Across the business how many hours per week (approx.) are spent correcting data errors or reconciling inconsistencies?

SECTION 5 – Automation & Digital Maturity

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* 16. How would you describe your insurance system platform maturity?

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* 17. Which processes would you most like to automate or improve? (Select up to 3)

SECTION 6 – Strategic Insight

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* 18. If 20% of administrative workload were automated, how would your agency redeploy that capacity?

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* 19. What insurance system(s) do you use?

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* 20. Would you like to receive the benchmarking report when available?

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* 21. Please provide your email address to receive the report and to go into the draw to win. NB. your responses will remain anonymous:

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 100% of survey complete.

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