360 Degree Feedback Questionnaire for Government Customers/Contracting Agencies

The 360 Degree Feedback Questionnaire will be an annual initiative to gain stakeholder feedback on ways to improve the NITAAC customer experience.
Recipients: Government Clients/Contracting Agencies
Purpose: The purpose of this questionnaire is for NITAAC to gain anonymous insights from customers to improve acquisition solutions and supporting services.
Participation: Participation is voluntary. Your responses are kept private to the extent allowable by law. Should you choose to speak with a member of the NITAAC Team to provide additional comments, you can contact NITAAC Support at 1-888-773-6542.
Results Distribution: After the survey is closed, a synopsis of the results will be provided approximately six weeks later. (March 2020) An email will be sent out with instructions on how to access the results.


Key Program Areas (KPAs) of this Survey include:
  • Overall Customer Experience and Direction of Program
  • NITAAC BD efforts / Promotion of the Contracts
  • NITAAC Assisted Acquisitions Services
  • NITAAC e-GOS System
  • Bid (RFI/SSN/RFP/RFQ) Response Determination Criteria
  • Level of Competition
  • NITAAC Outreach Activities
  • NITAAC Communications

Terms used in this survey - 'NITAAC Government-Wide Acquisition Contracts (GWACs)' include CIO-SP3 and CIO-SP3 Small Business for services and solutions as well as CIO-CS for commodities and solutions. 'NITAAC Assisted Acquisitions' is an additional fee-for-service offering where NITAAC COs develop solicitations and award orders against the NITAAC GWACs on behalf of the requiring agencies. 'NITAAC Acquisition Solutions' and 'NITAAC Program' refers to both the NITAAC GWACs and NITAAC Assisted Acquisition.

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* 1. What is your role?

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* 2. Have you used NITAAC Acquisitions Services?

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* 3. OMB's designation of the NITAAC GWACs as Best In Class is important to my agency and our decision to use the NITAAC GWACs.

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* 4. How often have you used NITAAC Acquisitions Services in the past 12 months?

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* 5. I feel NITAAC is fully committed to helping me find the appropriate (Small Business, Full and Open or Commodity Solution) acquisition strategy that fits my agency’s requirements.

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* 6. NITAAC recommends the right GWAC (contract) for my agency’s business objectives.

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* 7. NITAAC has consistently and effectively explained the acquisition process and the requirements for a successful contract for each requirement.

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* 8. I am satisfied with my experience using NITAAC GWACs. (contracts)

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* 9. I will likely use the NITAAC GWACs (contracts) in the future.

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* 10. NITAAC has effectively supported training and marketing of NITAAC GWACs and Assisted Acquisitions in my agency.

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* 11. NITAAC fully explained the advantages of using NITAAC GWAC vehicles as an acquisition strategy.

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* 12. NITAAC outreach events are educational, improve our understanding of the streamlined acquisition procedures provided by GWACs, and increase ease of use for my agency.

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* 13. Has NITAAC provided Assisted Acquisitions support for your activities (RFI, Research, RFPs, etc.) / requirements?  (If the answer is no, skip to Question 19)

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* 14. I am satisfied with NITAAC Assisted Acquisitions lead time (responsiveness and efficiency) to accommodate my agency’s new requirements and solicitations.

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* 15. I am satisfied with the NITAAC Assisted Acquisitions ability to understand my requirements and translate into effective solicitation documents. (RFPs, SOW, QASP, etc.)

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* 16. I am satisfied with communication from the NITAAC Assisted Acquisitions staff during the pre-award solicitation development.

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* 17. I am pleased with the acquisition strategy and approach NITAAC Assisted Acquisitions suggested and/or provided for my requirement(s).

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* 18. I am satisfied with NITAAC Assisted Acquisitions Team's professionalism and ability to effectively manage post award contracts.

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* 19. The Electronic Government Ordering System (e-GOS) is an easy-to-learn intuitive portal. (If you have not used the tool, skip to Question 26)

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* 20. It is easy to upload RFI/RFQ/RFP data files into e-GOS to perform market research and solicit proposals.

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* 21. RFP/RFQ questions submitted by Contract Holders are presented in an easy-to-read and easy-to-respond to format in e-GOS.

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* 22. e-GOS provides accurate and useful information (i.e., no-bid reason, business size designations, up-to-date contact information.)

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* 23. e-GOS technical support is responsive and my issues are resolved by the end of the call.

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* 24. I find it convenient to contact e-GOS technical support through the existing available channels. (e.g., email, telephone)

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* 25. The e-GOS training materials are helpful and readily available.

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* 26. I am satisfied with the timing of no-bid responses in case I need to generate additional interest.

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* 27. The no-bid response rationale that my agency received is helpful for future requirements.

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* 28. I am satisfied with feedback received from contract holders on no-bid responses.

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* 29. I am satisfied with the number of bid responses my requirements received from:

  Response
CIO-SP3 Contract Holders
CIO-SP3 Small Business Contract Holders
Other Than Small Business (OTSB) Contract Holders
HubZone Contract Holders
8(a) Contract Holders
Women Owned Small Business (WOSB) Contract Holders
SDVOSB Contract Holders

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* 30. I am satisfied with the quality of responses received for my requirements for:

  Response
CIO-SP3 Unrestricted Contract Holders
CIO-SP3 Small Business Contract Holders
Other Than Small Business (OTSB) Contract Holders
HubZone Contract Holders
8(a) Contract Holders
Women Owned Small Business (WOSB) Contract Holders
SDVOSB Contract Holders

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* 31. NITAAC Acquisitions Solutions are preferred/preferable contracting options within my agency.

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* 32. The number of primes per contract vehicle provide adequate competition.

  Response
CIO-SP3 Contract Holders
CIO-SP3 Small Business Contract Holders
CIO-CS Contract Holders

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* 33. The quality of proposal responses is satisfactory to meet my agency's requirements for:

  Response
CIO-SP3 Contract Holders
CIO-SP3 Small Business Contract Holders
CIO-CS Contract Holders

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* 34. Proposals received from contractors are both comprehensive and competitive:

  Response
CIO-SP3 Contract Holders
CIO-SP3 Small Business Contract Holders
CIO-CS Contract Holders

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* 35. I am satisfied with the frequency of NITAAC’s broad general communications. (e.g. social media, NITAAC website information, NITAAC Solution Showcases videos, customer support center announcements)

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* 36. The frequency of NITAAC’s communications directed to me are appropriate for my role and help me satisfy my responsibilities related to use of NITAAC GWACs and/or NITAAC Assisted Acquisitions.

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* 37. I have seen NITAAC in the following ways. (check all that apply)

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* 38. The NITAAC website...

  Response
Is an effective method to disseminate timely information to my agency
Is easy to navigate
Provides information for me to better understand how to use NITAAC Acquisitions Solutions, GWACs and Assisted Acquisitions
Allows to me to identify contractors available to support my agency

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* 39. NITAAC’s social media channels (e.g. Twitter, LinkedIn, YouTube, Facebook) are informative and provide clear messaging.

T