TCC Wi-Fi Feedback Survey

TCC Wi-Fi Survey

We want to hear from you! We want your feedback to help us improve your TCC Wi-Fi experience.

We are here to help! If you need assistance connecting to or troubleshooting TCC Wi-Fi, please contact us for help.

Students: Information Commons, Building 16, 1st floor
Faculty/Staff: Information Technology, Building 18, Room 301 (top floor)

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* 1. If you had issues connecting, were our support resources able to assist you? Please see our support staff for assistance if you have not already: Students please see Info Commons in Building 16, Faculty/Staff see IT in Building 18.

I was not able to ask for help

Yes

No. Please tell us more:

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* 2. Please tell us about yourself.

Student

Faculty

Staff

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* 3. What date were you connecting or attempting to connect to Wi-Fi?

Date

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* 4. What time were you connecting or attempting to connect to Wi-Fi?

Time

AM/PM

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* 5. What building were you in?

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* 6. What room were you in?

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* 7. What type of device were you trying to connect with?

Laptop

Tablet

Smart Phone

Other (please specify)

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* 8. Please let us know of the make and model of your device. (i.e. Samsung Galaxy, Windows Surface 4, iPhone X, iPad Mini 4) The more information you can provide will help us better define any issues.

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* 9. Which Wi-Fi connection were you connecting to?

TITAN Public

TCC

TCC-HW-Public

TCC's Enhanced Wi-Fi for TCC-owned Devices

I'm not sure.

Other (please specify)

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* 10. Please rate your satisfaction with the Wi-Fi.

	Very dissatisfied	Dissatisfied	Neither Satisfied or Dissatisfied	Satisfied	Very Satisfied
Overall Wi-Fi Service	Overall Wi-Fi Service Very dissatisfied	Overall Wi-Fi Service Dissatisfied	Overall Wi-Fi Service Neither Satisfied or Dissatisfied	Overall Wi-Fi Service Satisfied	Overall Wi-Fi Service Very Satisfied

If you selected very dissatisfied or dissatisfied for any of the categories above, can you tell use more?

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* 11. In your opinion, what specific rooms or areas (if any) on campus need better Wi-Fi coverage that do not currently have it?

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* 12. What else would you like to tell us about the TCC Wi-Fi that we haven't asked?

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* 13. Optional: Please provide your contact information for additional follow-up.

Name

Email Address

Phone Number