TCC Wi-Fi Feedback Survey TCC Wi-Fi Survey We want to hear from you! We want your feedback to help us improve your TCC Wi-Fi experience. We are here to help! If you need assistance connecting to or troubleshooting TCC Wi-Fi, please contact us for help. Students: Information Commons, Building 16, 1st floor Faculty/Staff: Information Technology, Building 18, Room 301 (top floor) OK Question Title * 1. If you had issues connecting, were our support resources able to assist you? Please see our support staff for assistance if you have not already: Students please see Info Commons in Building 16, Faculty/Staff see IT in Building 18. I was not able to ask for help Yes No. Please tell us more: OK Question Title * 2. Please tell us about yourself. Student Faculty Staff OK Question Title * 3. What date were you connecting or attempting to connect to Wi-Fi? Date OK Question Title * 4. What time were you connecting or attempting to connect to Wi-Fi? Time - AM PM OK Question Title * 5. What building were you in? OK Question Title * 6. What room were you in? OK Question Title * 7. What type of device were you trying to connect with? Laptop Tablet Smart Phone Other (please specify) OK Question Title * 8. Please let us know of the make and model of your device. (i.e. Samsung Galaxy, Windows Surface 4, iPhone X, iPad Mini 4) The more information you can provide will help us better define any issues. OK Question Title * 9. Which Wi-Fi connection were you connecting to? TITAN Public TCC TCC-HW-Public TCC's Enhanced Wi-Fi for TCC-owned Devices I'm not sure. Other (please specify) OK Question Title * 10. Please rate your satisfaction with the Wi-Fi. Very dissatisfied Dissatisfied Neither Satisfied or Dissatisfied Satisfied Very Satisfied Overall Wi-Fi Service Overall Wi-Fi Service Very dissatisfied Overall Wi-Fi Service Dissatisfied Overall Wi-Fi Service Neither Satisfied or Dissatisfied Overall Wi-Fi Service Satisfied Overall Wi-Fi Service Very Satisfied If you selected very dissatisfied or dissatisfied for any of the categories above, can you tell use more? OK Question Title * 11. In your opinion, what specific rooms or areas (if any) on campus need better Wi-Fi coverage that do not currently have it? OK Question Title * 12. What else would you like to tell us about the TCC Wi-Fi that we haven't asked? OK Question Title * 13. Optional: Please provide your contact information for additional follow-up. Name Email Address Phone Number OK THANK YOU!