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Customers' Experiences dealing with Insurance Providers

Your Experiences with your Insurance Provider

In a perfect world, customers only interact with their insurance providers when they purchase a policy but real life dictates that customers need to make claims, change personal details on their policies, change who or what is covered by a policy, request documents etc.

The purpose of this survey is to gauge peoples' experience of interacting with their insurance providers. The survey is completely anonymous and no identifying information will be recorded. It should take about 5 minutes to complete.

Consent: By participating in this survey I confirm that I have read and understood the information provided above. I understand that my participation is voluntary and that I am free to withdraw at any time. I am over the age of 18 years and I agree to take part in this survey.

If you have had a particularly frustrating experience dealing with your insurer, I would love to gain further insight into the circumstances surrounding this so would love you to call or text me on (087) 9545491 - I will call you back if you send a text.

Thank you for your assistance!

Thelma
1.What age group are you in?(Required.)
2.How do you feel about dealing with your insurance providers?(Required.)
3.Tell me about your experiences of making changes to your insurance policies.
4.If you could change anything about how insurers handle requests for changes to policies, what would this be?
5.Describe any frustrations you have experienced sending documents to your insurer.
6.Tell me about your experiences of obtaining documents from your insurers?
7.If you could change anything about how insurers handle documents, what would this be?
8.If you could change anything about how your insurer manages renewals, what would this be?
9.How well do you feel your insurers handle renewal of policies?
Current Progress,
0 of 9 answered