This survey is designed to understand the strengths and opportunities in Scope and Statement of Work, as well as Service Level Agreement (SOW/SLA) processes, tools and talent across the commercial management profession.

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* 1. Where are you based?

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* 2. In which sector does your organization primarily exist?

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* 3. What is your role/function in your organization?

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* 4. To what extent are you involved in the following SOW/SLA process phases?

  Extensive Moderate Minor Not at all
Development/Requirements Definition
Drafting
Negotiation
Fulfillment/Delivery

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* 5. To what extent do you and your enterprise agree/disagree with the following statements regarding SOW's/SLA's?

  Fully disagree Partially disagree Neither agree nor disagree Partially agree Fully agree N/A
SOW's and SLA's are synonymous and are used interchangeably
SOW's are valuable as a contract tool
SLA's are valuable as a contract tool
Key Performance Indicators are valuable as a contract tool
SOW's describe "what" service is to be performed
SLA's describe the "level" to which the service is to be perfomed
SOW's are typically used with external (rather than internal) service providers 
SLA's are typically used with external (rather than internal) service providers
SOW's and SLA's are primarily free-form, bespoke and customized, hence do not lend themselves to standardization

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* 6. To what extent do you anticipate automation solutions integrating with SOW/SLA activities?

  Fully disagree Partially disagree Neither agree nor disagree Partially agree Fully agree
Integration is already extensive and yielding significant value
Integration is already extensive but yielding moderate/minor value
Integration is already moderate and yielding significant value
Integration is already moderate but yielding moderate/minor value
Integration is minor and yielding significant value
Integration is minor and yielding moderate/minor value
Integration has not begun but it is anticipated there will be significant value
Integration has not begun and it is not anticipated there will be much value

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* 7. To what extent do your SOW's/SLA's:

  Not at all To a minor degree To a moderate degree To an extensive degree Unsure over the extent
Integrate quantifiable financial equivalents and measurements? 
Align with broader enterprise strategies and objectives?
Integrate Key Performance Indicators?
Align with commercial segmentation models?

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* 8. How would you describe the tools and talent used with your enterprise's SOW's/SLA's?

  Requires significant improvement Requires moderate improvement Requires minor improvement Requires no improvement Unsure over the improvement needed
SOW documents
SLA documents
Drafting and development talent
Negotiation talent
Fulfillment and delivery talent
Process and procedure tools
Key Performance Indicator / KPI tools
Continuous feedback tools and processes
Communication tools and processes
Change management tools and processes
Primary contract documents
Automation tools

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* 9. What do you consider to be the greatest success and/or opportunity for improvement in the SOW/SLA domain?

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* 10. If you would like to receive a copy of the research results report, please provide your email address.

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