FY 2022 Financial Services Customer Satisfaction Survey

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* 1. What deparment do you work for?

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* 2. How satisfied were you with the response you got from the Financial Services Department the last time you contacted them?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 3. In your opinion, how would you rate the following aspects in relation to the Financial Services Department?

	Far Below Expectations	Below Expectations	Meets Expectations	Exceeds Expectations	Far Exceeds Expectations
Ease of contacting the Finance staff members	Ease of contacting the Finance staff members Far Below Expectations	Ease of contacting the Finance staff members Below Expectations	Ease of contacting the Finance staff members Meets Expectations	Ease of contacting the Finance staff members Exceeds Expectations	Ease of contacting the Finance staff members Far Exceeds Expectations
The staff's ability and response to handle questions or requests	The staff's ability and response to handle questions or requests Far Below Expectations	The staff's ability and response to handle questions or requests Below Expectations	The staff's ability and response to handle questions or requests Meets Expectations	The staff's ability and response to handle questions or requests Exceeds Expectations	The staff's ability and response to handle questions or requests Far Exceeds Expectations
Friendliness and professionalism of the Finance staff	Friendliness and professionalism of the Finance staff Far Below Expectations	Friendliness and professionalism of the Finance staff Below Expectations	Friendliness and professionalism of the Finance staff Meets Expectations	Friendliness and professionalism of the Finance staff Exceeds Expectations	Friendliness and professionalism of the Finance staff Far Exceeds Expectations
Staff's willingness to help or refer questions to the proper level	Staff's willingness to help or refer questions to the proper level Far Below Expectations	Staff's willingness to help or refer questions to the proper level Below Expectations	Staff's willingness to help or refer questions to the proper level Meets Expectations	Staff's willingness to help or refer questions to the proper level Exceeds Expectations	Staff's willingness to help or refer questions to the proper level Far Exceeds Expectations
Promptness of returning calls or e-mail	Promptness of returning calls or e-mail Far Below Expectations	Promptness of returning calls or e-mail Below Expectations	Promptness of returning calls or e-mail Meets Expectations	Promptness of returning calls or e-mail Exceeds Expectations	Promptness of returning calls or e-mail Far Exceeds Expectations
Staff's knowledge of procedures and regulations	Staff's knowledge of procedures and regulations Far Below Expectations	Staff's knowledge of procedures and regulations Below Expectations	Staff's knowledge of procedures and regulations Meets Expectations	Staff's knowledge of procedures and regulations Exceeds Expectations	Staff's knowledge of procedures and regulations Far Exceeds Expectations
Timeliness in processing requisitions and PO's	Timeliness in processing requisitions and PO's Far Below Expectations	Timeliness in processing requisitions and PO's Below Expectations	Timeliness in processing requisitions and PO's Meets Expectations	Timeliness in processing requisitions and PO's Exceeds Expectations	Timeliness in processing requisitions and PO's Far Exceeds Expectations
Timeliness in processing payments	Timeliness in processing payments Far Below Expectations	Timeliness in processing payments Below Expectations	Timeliness in processing payments Meets Expectations	Timeliness in processing payments Exceeds Expectations	Timeliness in processing payments Far Exceeds Expectations
Timeliness in processing budget transfer requests	Timeliness in processing budget transfer requests Far Below Expectations	Timeliness in processing budget transfer requests Below Expectations	Timeliness in processing budget transfer requests Meets Expectations	Timeliness in processing budget transfer requests Exceeds Expectations	Timeliness in processing budget transfer requests Far Exceeds Expectations
Timeliness in processing IT requests	Timeliness in processing IT requests Far Below Expectations	Timeliness in processing IT requests Below Expectations	Timeliness in processing IT requests Meets Expectations	Timeliness in processing IT requests Exceeds Expectations	Timeliness in processing IT requests Far Exceeds Expectations

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* 4. On a scale of 1(Minimum score) to 5(Maximum score) , how would you rate the following Financial Services Sections?

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Accounts Payable	Accounts Payable Very Dissatisfied	Accounts Payable Dissatisfied	Accounts Payable Neutral	Accounts Payable Satisfied	Accounts Payable Very Satisfied
Grants Management	Grants Management Very Dissatisfied	Grants Management Dissatisfied	Grants Management Neutral	Grants Management Satisfied	Grants Management Very Satisfied
Budget Administration	Budget Administration Very Dissatisfied	Budget Administration Dissatisfied	Budget Administration Neutral	Budget Administration Satisfied	Budget Administration Very Satisfied
Payroll	Payroll Very Dissatisfied	Payroll Dissatisfied	Payroll Neutral	Payroll Satisfied	Payroll Very Satisfied
Information Technology	Information Technology Very Dissatisfied	Information Technology Dissatisfied	Information Technology Neutral	Information Technology Satisfied	Information Technology Very Satisfied
Purchasing	Purchasing Very Dissatisfied	Purchasing Dissatisfied	Purchasing Neutral	Purchasing Satisfied	Purchasing Very Satisfied

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* 5. Describe any positive experience you have had with the department or staff member:

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* 6. Describe any negative experience you have had with the department or staff members:

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* 7. How could we improve the service provided?

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* 8. Any other additional comments?