FY 2022 Financial Services Customer Satisfaction Survey
1.
What deparment do you work for?
Public Works
Parks & Human Services
Development Services
Community Redevelopment Agency
Clerk's Office
Mayor and Commissioners
Human Resources
Police
Fire Rescue
Manager's Office
*
2.
How satisfied were you with the response you got from the Financial Services Department the last time you contacted them?
(Required.)
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
*
3.
In your opinion, how would you rate the following aspects in relation to the Financial Services Department?
(Required.)
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Ease of contacting the Finance staff members
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
The staff's ability and response to handle questions or requests
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Friendliness and professionalism of the Finance staff
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Staff's willingness to help or refer questions to the proper level
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Promptness of returning calls or e-mail
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Staff's knowledge of procedures and regulations
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Timeliness in processing requisitions and PO's
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Timeliness in processing payments
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Timeliness in processing budget transfer requests
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Timeliness in processing IT requests
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
*
4.
On a scale of 1(Minimum score) to 5(Maximum score) , how would you rate the following Financial Services Sections?
(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Accounts Payable
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Grants Management
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Budget Administration
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Payroll
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Information Technology
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Purchasing
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
5.
Describe any positive experience you have had with the department or staff member:
6.
Describe any negative experience you have had with the department or staff members:
7.
How could we improve the service provided?
8.
Any other additional comments?
Current Progress,
0 of 8 answered