FY 2022 Financial Services Customer Satisfaction Survey

1.What deparment do you work for?
2.How satisfied were you with the response you got from the Financial Services Department the last time you contacted them?(Required.)
3.In your opinion, how would you rate the following aspects in relation to the Financial Services Department?(Required.)
Far Below Expectations
Below Expectations
Meets Expectations
Exceeds Expectations
Far Exceeds Expectations
Ease of contacting the Finance staff members
The staff's ability and response to handle questions or requests
Friendliness and professionalism of the Finance staff
Staff's willingness to help or refer questions to the proper level
Promptness of returning calls or e-mail
Staff's knowledge of procedures and regulations
Timeliness in processing requisitions and PO's
Timeliness in processing payments
Timeliness in processing budget transfer requests
Timeliness in processing IT requests
4.On a scale of 1(Minimum score) to 5(Maximum score) , how would you rate the  following Financial Services Sections?(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Accounts Payable
Grants Management
Budget Administration
Payroll
Information Technology
Purchasing
5.Describe any positive experience you have had with the department or staff member:
6.Describe any negative experience you have had with the department or staff members:
7.How could we improve the service provided?
8.Any other additional comments?
Current Progress,
0 of 8 answered