HRM 4Pad Customer Satisfaction Survey

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* 1. Are you a regular or first time visitor to the HRM 4Pad?

Regular

First Time

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* 2. Are you a program participant or spectator?

Participant

Spectator

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* 3. Do you participate in any of the programs offered at the HRM 4Pad. Check all that apply.

	Yes	No
Adult/Senior Skate	Adult/Senior Skate Yes	Adult/Senior Skate No
Adult Noon Hour Skate	Adult Noon Hour Skate Yes	Adult Noon Hour Skate No
Parent & Tot Skate	Parent & Tot Skate Yes	Parent & Tot Skate No
Public Skate	Public Skate Yes	Public Skate No
Men's Noon Hour Shinny	Men's Noon Hour Shinny Yes	Men's Noon Hour Shinny No
Women's Shinny	Women's Shinny Yes	Women's Shinny No

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* 4. How satisfied are you in the programs offered by the HRM 4Pad?

	Very Satisfied	Satisfied	Neither dissatisfied nor satisfied	Dissatisfied	Not Satisfied	N/A
Adult/Senior Skate	Adult/Senior Skate Very Satisfied	Adult/Senior Skate Satisfied	Adult/Senior Skate Neither dissatisfied nor satisfied	Adult/Senior Skate Dissatisfied	Adult/Senior Skate Not Satisfied	Adult/Senior Skate N/A
Adult Noon Hour Skate	Adult Noon Hour Skate Very Satisfied	Adult Noon Hour Skate Satisfied	Adult Noon Hour Skate Neither dissatisfied nor satisfied	Adult Noon Hour Skate Dissatisfied	Adult Noon Hour Skate Not Satisfied	Adult Noon Hour Skate N/A
Parent & Tot Skate	Parent & Tot Skate Very Satisfied	Parent & Tot Skate Satisfied	Parent & Tot Skate Neither dissatisfied nor satisfied	Parent & Tot Skate Dissatisfied	Parent & Tot Skate Not Satisfied	Parent & Tot Skate N/A
Men's Noon Hour Shinny	Men's Noon Hour Shinny Very Satisfied	Men's Noon Hour Shinny Satisfied	Men's Noon Hour Shinny Neither dissatisfied nor satisfied	Men's Noon Hour Shinny Dissatisfied	Men's Noon Hour Shinny Not Satisfied	Men's Noon Hour Shinny N/A
Women's Shinny	Women's Shinny Very Satisfied	Women's Shinny Satisfied	Women's Shinny Neither dissatisfied nor satisfied	Women's Shinny Dissatisfied	Women's Shinny Not Satisfied	Women's Shinny N/A
Public Skating	Public Skating Very Satisfied	Public Skating Satisfied	Public Skating Neither dissatisfied nor satisfied	Public Skating Dissatisfied	Public Skating Not Satisfied	Public Skating N/A

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* 5. Overall, how would you rate the programs offered at the HRM 4Pad?

Excellent

Good

Average

Fair

Poor

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* 6. In regards to your last encounter either in-person, on the phone, or email correspondence with the HRM 4Pad staff, were you greeted in a welcoming and friendly manner?

Yes

Other (please specify)

N/A

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* 7. Please rate the following:

	Yes	Somewhat	No
Was the HRM 4Pad Staff courteous and helpful	Was the HRM 4Pad Staff courteous and helpful Yes	Was the HRM 4Pad Staff courteous and helpful Somewhat	Was the HRM 4Pad Staff courteous and helpful No
Did the HRM 4Pad staff provide complete and accurate information	Did the HRM 4Pad staff provide complete and accurate information Yes	Did the HRM 4Pad staff provide complete and accurate information Somewhat	Did the HRM 4Pad staff provide complete and accurate information No
Was service provided in a timely fashion	Was service provided in a timely fashion Yes	Was service provided in a timely fashion Somewhat	Was service provided in a timely fashion No
Did the level of service meet your expectations	Did the level of service meet your expectations Yes	Did the level of service meet your expectations Somewhat	Did the level of service meet your expectations No

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* 8. Please rate the general cleanliness of the HRM 4Pad.

Far above average

Above average

Average

Below average

Far below average

N/A

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* 9. Please rate the cleanliness of the change rooms

Far above average

Above average

Average

Below average

Far below average

N/A

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* 10. Please rate the cleanliness of the public washrooms

Far above average

Above average

Average

Below average

Far below average

N/A

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* 11. Please rate the general cleanliness of the parking lot/grounds

Far above average

Above average

Average

Below average

Far below average

N/A

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* 12. If you have used the ice recently, please rate the quality of ice surface

Far above average

Above average

Average

Below average

Far below average

N/A

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* 13. Overall, how would you rate the condition of the HRM 4Pad?

Excellent

Good

Average

Fair

Poor

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* 14. How often do you visit the HRM 4Pad website

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

None of the above

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* 15. Do you find information easy to find on the website?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

None of the above

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* 16. What is your overall rating of the HRM 4Pad's website?

Excellent

Good

Average

Fair

Poor

None of the above

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* 17. Please rate the quality of service at the Subway Restaurant.

Far above average

Above average

Average

Below average

Far below average

N/A

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* 18. Please rate the quality of service from Cleves Source for Sport.

Far above average

Above average

Average

Below average

Far below average

N/A

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* 19. Overall, how satisfied are you with the HRM 4Pad?

Excellent

Good

Average

Fair

Poor

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* 20. Please share with us any additional comments or suggestions to assist us in providing exceptional customer service.

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* 21. Please leave us your name, phone number or email if you wish us to follow up in regards to your feedback.

Name

Email Address

Phone Number

Thank you for taking the time to answer our survey. Your responses will help to improve the services provided at the RBC Centre.

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The HRM 4Pad is a Nustadia Recreation Inc. managed facility.