Pandemic Impact: Customers and Staff

Bank Action Pulse Survey

This short survey captures the current and expected impacts of the COVID outbreak in your area. Responses will be published anonymously and freely as a public service for the banking industry by The Alloy Labs Alliance banking consortium.

Question Title

* 1. What is the current status of Covid-19 in your bank's footprint?

No confirmed cases in your footprint

Confirmed case(s) in your footprint

Employee contact with confirmed case(s)

Employee(s) suspected case(s), experiencing symptoms

Employee(s) with a confirmed case

Question Title

* 2. What are the biggest CUSTOMER impacts TODAY?

Technical difficulties with servicing issues

Need for cash

Financial difficulties making existing loan payments

Financial need for new loans

Refinancing under lower rates

Other (please specify)

Question Title

* 3. What do you expect the biggest CUSTOMER impacts to be in 30 DAYS?

Technical difficulties with servicing issues

Need for cash

Financial difficulties making existing loan payments

Financial need for new loans

Refinancing under lower rates

Other (please specify)

Question Title

* 4. What are your biggest EMPLOYEE impacts TODAY?

Technical difficulties for a newly remote workforce

Managing productivity for a newly remote workforce

Increased family care demands on employees

Employee illness

Layoffs/furloughs

Other (please specify)

Question Title

* 5. What do you expect the biggest EMPLOYEE impacts to be in 30 DAYS?

Technical difficulties for a newly remote workforce

Managing productivity for a newly remote workforce

Increased family care demands on employees

Employee illness

Layoffs/furloughs

Other (please specify)