MacMurray Gastroenterology - Patient Feedback Thank you for taking the time to provide us with your feedback. We use your feedback to help us constantly improve our services. * 1. Patient information Yes No N/A I received the patient information in a timely manner. I received the patient information in a timely manner. Yes I received the patient information in a timely manner. No I received the patient information in a timely manner. N/A The patient information was easy to understand. The patient information was easy to understand. Yes The patient information was easy to understand. No The patient information was easy to understand. N/A The information was presented clearly. The information was presented clearly. Yes The information was presented clearly. No The information was presented clearly. N/A The instructions were easy to follow. The instructions were easy to follow. Yes The instructions were easy to follow. No The instructions were easy to follow. N/A I had to contact the MacMurray Centre for clarification on some points. I had to contact the MacMurray Centre for clarification on some points. Yes I had to contact the MacMurray Centre for clarification on some points. No I had to contact the MacMurray Centre for clarification on some points. N/A Any further comments? * 2. Facilities Yes No N/A The MacMurray Centre was easy to find. The MacMurray Centre was easy to find. Yes The MacMurray Centre was easy to find. No The MacMurray Centre was easy to find. N/A There was parking available in the carpark. There was parking available in the carpark. Yes There was parking available in the carpark. No There was parking available in the carpark. N/A The carpark and gardens were neat and tidy. The carpark and gardens were neat and tidy. Yes The carpark and gardens were neat and tidy. No The carpark and gardens were neat and tidy. N/A Inside was clean and tidy. Inside was clean and tidy. Yes Inside was clean and tidy. No Inside was clean and tidy. N/A The reception area was comfortable. The reception area was comfortable. Yes The reception area was comfortable. No The reception area was comfortable. N/A The pre-op room was comfortable. The pre-op room was comfortable. Yes The pre-op room was comfortable. No The pre-op room was comfortable. N/A The recovery area was comfortable. The recovery area was comfortable. Yes The recovery area was comfortable. No The recovery area was comfortable. N/A Any further comments? * 3. The admitting process Yes No N/A I waited for less than 15 minutes before being admitted. I waited for less than 15 minutes before being admitted. Yes I waited for less than 15 minutes before being admitted. No I waited for less than 15 minutes before being admitted. N/A The nurse introduced theirself and explained that they were taking me through to be admitted. The nurse introduced theirself and explained that they were taking me through to be admitted. Yes The nurse introduced theirself and explained that they were taking me through to be admitted. No The nurse introduced theirself and explained that they were taking me through to be admitted. N/A I was adequately informed when I signed my consent form. I was adequately informed when I signed my consent form. Yes I was adequately informed when I signed my consent form. No I was adequately informed when I signed my consent form. N/A I was given the opportunity to ask questions. I was given the opportunity to ask questions. Yes I was given the opportunity to ask questions. No I was given the opportunity to ask questions. N/A I was given clear instructions when asked to get changed. I was given clear instructions when asked to get changed. Yes I was given clear instructions when asked to get changed. No I was given clear instructions when asked to get changed. N/A I felt put at ease. I felt put at ease. Yes I felt put at ease. No I felt put at ease. N/A Any further comments? * 4. The procedure Yes No N/A I was introduced to all of the people in the theater. I was introduced to all of the people in the theater. Yes I was introduced to all of the people in the theater. No I was introduced to all of the people in the theater. N/A I was adequately sedated. I was adequately sedated. Yes I was adequately sedated. No I was adequately sedated. N/A I was comfortable throughout the procedure. I was comfortable throughout the procedure. Yes I was comfortable throughout the procedure. No I was comfortable throughout the procedure. N/A If you did experience discomfort, was this addressed by the nurses at the time? If you did experience discomfort, was this addressed by the nurses at the time? Yes If you did experience discomfort, was this addressed by the nurses at the time? No If you did experience discomfort, was this addressed by the nurses at the time? N/A Did you feel you were treated with respect and dignity? Did you feel you were treated with respect and dignity? Yes Did you feel you were treated with respect and dignity? No Did you feel you were treated with respect and dignity? N/A Any further comments? * 5. Recovery Yes No N/A Did you find the recovery bed comfortable? Did you find the recovery bed comfortable? Yes Did you find the recovery bed comfortable? No Did you find the recovery bed comfortable? N/A Were you given adequate time to rest? Were you given adequate time to rest? Yes Were you given adequate time to rest? No Were you given adequate time to rest? N/A Were you offered something to eat and drink? Were you offered something to eat and drink? Yes Were you offered something to eat and drink? No Were you offered something to eat and drink? N/A Did the Doctor talk to you about your procedure? Did the Doctor talk to you about your procedure? Yes Did the Doctor talk to you about your procedure? No Did the Doctor talk to you about your procedure? N/A Were any questions you had answered at the time? Were any questions you had answered at the time? Yes Were any questions you had answered at the time? No Were any questions you had answered at the time? N/A Were you given a copy of your endoscopy report? Were you given a copy of your endoscopy report? Yes Were you given a copy of your endoscopy report? No Were you given a copy of your endoscopy report? N/A Were you informed of your follow up process? Were you informed of your follow up process? Yes Were you informed of your follow up process? No Were you informed of your follow up process? N/A Any further comments? * 6. Staff Perfect Good Okay Bad N/A How did you find the overall service given to you by reception staff? How did you find the overall service given to you by reception staff? Perfect How did you find the overall service given to you by reception staff? Good How did you find the overall service given to you by reception staff? Okay How did you find the overall service given to you by reception staff? Bad How did you find the overall service given to you by reception staff? N/A Other (please specify) How did you find the overall service given to you by the nurses? How did you find the overall service given to you by the nurses? Perfect How did you find the overall service given to you by the nurses? Good How did you find the overall service given to you by the nurses? Okay How did you find the overall service given to you by the nurses? Bad How did you find the overall service given to you by the nurses? N/A Other (please specify) How did you find the overall service from your Doctor? How did you find the overall service from your Doctor? Perfect How did you find the overall service from your Doctor? Good How did you find the overall service from your Doctor? Okay How did you find the overall service from your Doctor? Bad How did you find the overall service from your Doctor? N/A Other (please specify) * 7. Cultural Needs Yes No N/A My cultural needs were respected by the staff. My cultural needs were respected by the staff. Yes My cultural needs were respected by the staff. No My cultural needs were respected by the staff. N/A Further Comments: * 8. Is there anything else that you would like to add that will help us improve our service? Done