Customer Satisfaction Survey

We’d love your feedback to help shape the future of the Leschenault Leisure Centre.

This short survey (about 6-10 minutes) will help us understand what’s working well and where we can improve — plus, you’ll have the chance to win great prizes! Closes Sunday 9 November

Your feedback directly helps inform Council decisions about future upgrades, facilities, and services at LLC. You can stay anonymous if you wish.

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* 1. What best describes your relationship with LLC?

I am a current member

I used to be a member

I am a casual / pay as you go user

I am the parent or carer of an LLC user

I belong to a sporting club based at LLC

I hire facilities at LLC

I only spectate or visit occasionally

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* 2. What facilities/services do you use at LLC (select all that apply)?

Gym

Group Fitness

Personal Training

Lap Swimming

Leisure Swimming

Spa/sauna

Swim school

Creche

Cafe

Meeting Rooms

Sports Courts

Squash Courts

None - I only spectate

Other (please specify)

None of the above

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* 3. How long have you been visiting LLC?

More than 5 years

2 - 5 years

1 - 2 years

6 - 12 months

Less than 6 months

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* 4. How often do you visit LLC?

3+ times per week

1 - 2 times per week

Less than once per week

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* 5. OVERALL EXPERIENCE
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
I am satisfied with my overall experience at LLC	I am satisfied with my overall experience at LLC Strongly disagree	I am satisfied with my overall experience at LLC Disagree	I am satisfied with my overall experience at LLC Neutral	I am satisfied with my overall experience at LLC Agree	I am satisfied with my overall experience at LLC Strongly agree	I am satisfied with my overall experience at LLC Not Applicable
I would recommend LLC to friends or family	I would recommend LLC to friends or family Strongly disagree	I would recommend LLC to friends or family Disagree	I would recommend LLC to friends or family Neutral	I would recommend LLC to friends or family Agree	I would recommend LLC to friends or family Strongly agree	I would recommend LLC to friends or family Not Applicable
LLC offers good value for money	LLC offers good value for money Strongly disagree	LLC offers good value for money Disagree	LLC offers good value for money Neutral	LLC offers good value for money Agree	LLC offers good value for money Strongly agree	LLC offers good value for money Not Applicable
The opening hours suit my needs	The opening hours suit my needs Strongly disagree	The opening hours suit my needs Disagree	The opening hours suit my needs Neutral	The opening hours suit my needs Agree	The opening hours suit my needs Strongly agree	The opening hours suit my needs Not Applicable
The range and availability of facilities meet my needs	The range and availability of facilities meet my needs Strongly disagree	The range and availability of facilities meet my needs Disagree	The range and availability of facilities meet my needs Neutral	The range and availability of facilities meet my needs Agree	The range and availability of facilities meet my needs Strongly agree	The range and availability of facilities meet my needs Not Applicable
I am achieving my personal goals at LLC	I am achieving my personal goals at LLC Strongly disagree	I am achieving my personal goals at LLC Disagree	I am achieving my personal goals at LLC Neutral	I am achieving my personal goals at LLC Agree	I am achieving my personal goals at LLC Strongly agree	I am achieving my personal goals at LLC Not Applicable

Any comments about your overall experience at LLC?

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* 6. CUSTOMER SERVICE & COMMUNICATION
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
The customer service team are friendly and welcoming	The customer service team are friendly and welcoming Strongly disagree	The customer service team are friendly and welcoming Disagree	The customer service team are friendly and welcoming Neutral	The customer service team are friendly and welcoming Agree	The customer service team are friendly and welcoming Strongly agree	The customer service team are friendly and welcoming Not Applicable
I receive prompt and helpful service at reception	I receive prompt and helpful service at reception Strongly disagree	I receive prompt and helpful service at reception Disagree	I receive prompt and helpful service at reception Neutral	I receive prompt and helpful service at reception Agree	I receive prompt and helpful service at reception Strongly agree	I receive prompt and helpful service at reception Not Applicable
Staff are knowledgeable about facilities and programs	Staff are knowledgeable about facilities and programs Strongly disagree	Staff are knowledgeable about facilities and programs Disagree	Staff are knowledgeable about facilities and programs Neutral	Staff are knowledgeable about facilities and programs Agree	Staff are knowledgeable about facilities and programs Strongly agree	Staff are knowledgeable about facilities and programs Not Applicable
Staff are knowledgeable about facilities and programs	Staff are knowledgeable about facilities and programs Strongly disagree	Staff are knowledgeable about facilities and programs Disagree	Staff are knowledgeable about facilities and programs Neutral	Staff are knowledgeable about facilities and programs Agree	Staff are knowledgeable about facilities and programs Strongly agree	Staff are knowledgeable about facilities and programs Not Applicable
I am notified about changes, closures, or maintenance in a timely way	I am notified about changes, closures, or maintenance in a timely way Strongly disagree	I am notified about changes, closures, or maintenance in a timely way Disagree	I am notified about changes, closures, or maintenance in a timely way Neutral	I am notified about changes, closures, or maintenance in a timely way Agree	I am notified about changes, closures, or maintenance in a timely way Strongly agree	I am notified about changes, closures, or maintenance in a timely way Not Applicable

Any comments about service and communication?

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* 7. FACILITIES & SAFETY
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
The building and facilities are well maintained	The building and facilities are well maintained Strongly disagree	The building and facilities are well maintained Disagree	The building and facilities are well maintained Neutral	The building and facilities are well maintained Agree	The building and facilities are well maintained Strongly agree	The building and facilities are well maintained Not Applicable
Toilets and changerooms are clean	Toilets and changerooms are clean Strongly disagree	Toilets and changerooms are clean Disagree	Toilets and changerooms are clean Neutral	Toilets and changerooms are clean Agree	Toilets and changerooms are clean Strongly agree	Toilets and changerooms are clean Not Applicable
I feel safe when using LLC facilities and car parks	I feel safe when using LLC facilities and car parks Strongly disagree	I feel safe when using LLC facilities and car parks Disagree	I feel safe when using LLC facilities and car parks Neutral	I feel safe when using LLC facilities and car parks Agree	I feel safe when using LLC facilities and car parks Strongly agree	I feel safe when using LLC facilities and car parks Not Applicable
Equipment and spaces are fit for purpose	Equipment and spaces are fit for purpose Strongly disagree	Equipment and spaces are fit for purpose Disagree	Equipment and spaces are fit for purpose Neutral	Equipment and spaces are fit for purpose Agree	Equipment and spaces are fit for purpose Strongly agree	Equipment and spaces are fit for purpose Not Applicable
I am confident my belongings are secure at LLC	I am confident my belongings are secure at LLC Strongly disagree	I am confident my belongings are secure at LLC Disagree	I am confident my belongings are secure at LLC Neutral	I am confident my belongings are secure at LLC Agree	I am confident my belongings are secure at LLC Strongly agree	I am confident my belongings are secure at LLC Not Applicable

Any comments about facilities or safety?

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* 8. MEMBERSHIP
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
The process for joining or renewing my membership was straightforward and easy	The process for joining or renewing my membership was straightforward and easy Strongly disagree	The process for joining or renewing my membership was straightforward and easy Disagree	The process for joining or renewing my membership was straightforward and easy Neutral	The process for joining or renewing my membership was straightforward and easy Agree	The process for joining or renewing my membership was straightforward and easy Strongly agree	The process for joining or renewing my membership was straightforward and easy Not Applicable
All membership inclusions and benefits were fully explained to me	All membership inclusions and benefits were fully explained to me Strongly disagree	All membership inclusions and benefits were fully explained to me Disagree	All membership inclusions and benefits were fully explained to me Neutral	All membership inclusions and benefits were fully explained to me Agree	All membership inclusions and benefits were fully explained to me Strongly agree	All membership inclusions and benefits were fully explained to me Not Applicable
As a member, I feel valued and respected by LLC staff	As a member, I feel valued and respected by LLC staff Strongly disagree	As a member, I feel valued and respected by LLC staff Disagree	As a member, I feel valued and respected by LLC staff Neutral	As a member, I feel valued and respected by LLC staff Agree	As a member, I feel valued and respected by LLC staff Strongly agree	As a member, I feel valued and respected by LLC staff Not Applicable
My membership provides good value for money	My membership provides good value for money Strongly disagree	My membership provides good value for money Disagree	My membership provides good value for money Neutral	My membership provides good value for money Agree	My membership provides good value for money Strongly agree	My membership provides good value for money Not Applicable

Any comments about your membership?

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* 9. GYM
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
The gym is clean and well maintained	The gym is clean and well maintained Strongly disagree	The gym is clean and well maintained Disagree	The gym is clean and well maintained Neutral	The gym is clean and well maintained Agree	The gym is clean and well maintained Strongly agree	The gym is clean and well maintained Not Applicable
Equipment is in good working order	Equipment is in good working order Strongly disagree	Equipment is in good working order Disagree	Equipment is in good working order Neutral	Equipment is in good working order Agree	Equipment is in good working order Strongly agree	Equipment is in good working order Not Applicable
Equipment maintenance is addressed promptly	Equipment maintenance is addressed promptly Strongly disagree	Equipment maintenance is addressed promptly Disagree	Equipment maintenance is addressed promptly Neutral	Equipment maintenance is addressed promptly Agree	Equipment maintenance is addressed promptly Strongly agree	Equipment maintenance is addressed promptly Not Applicable
Gym staff are approachable, knowledgeable, and supportive	Gym staff are approachable, knowledgeable, and supportive Strongly disagree	Gym staff are approachable, knowledgeable, and supportive Disagree	Gym staff are approachable, knowledgeable, and supportive Neutral	Gym staff are approachable, knowledgeable, and supportive Agree	Gym staff are approachable, knowledgeable, and supportive Strongly agree	Gym staff are approachable, knowledgeable, and supportive Not Applicable
The air conditioning and ventilation in the gym is comfortable	The air conditioning and ventilation in the gym is comfortable Strongly disagree	The air conditioning and ventilation in the gym is comfortable Disagree	The air conditioning and ventilation in the gym is comfortable Neutral	The air conditioning and ventilation in the gym is comfortable Agree	The air conditioning and ventilation in the gym is comfortable Strongly agree	The air conditioning and ventilation in the gym is comfortable Not Applicable
The changeroom and toilet amenities are clean, functional, and sufficient	The changeroom and toilet amenities are clean, functional, and sufficient Strongly disagree	The changeroom and toilet amenities are clean, functional, and sufficient Disagree	The changeroom and toilet amenities are clean, functional, and sufficient Neutral	The changeroom and toilet amenities are clean, functional, and sufficient Agree	The changeroom and toilet amenities are clean, functional, and sufficient Strongly agree	The changeroom and toilet amenities are clean, functional, and sufficient Not Applicable
The overall atmosphere of the gym is welcoming, motivating, and enjoyable	The overall atmosphere of the gym is welcoming, motivating, and enjoyable Strongly disagree	The overall atmosphere of the gym is welcoming, motivating, and enjoyable Disagree	The overall atmosphere of the gym is welcoming, motivating, and enjoyable Neutral	The overall atmosphere of the gym is welcoming, motivating, and enjoyable Agree	The overall atmosphere of the gym is welcoming, motivating, and enjoyable Strongly agree	The overall atmosphere of the gym is welcoming, motivating, and enjoyable Not Applicable

Any comments about the gym or amenities?

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* 10. GROUP FITNESS
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
There’s a good variety of classes at convenient times	There’s a good variety of classes at convenient times Strongly disagree	There’s a good variety of classes at convenient times Disagree	There’s a good variety of classes at convenient times Neutral	There’s a good variety of classes at convenient times Agree	There’s a good variety of classes at convenient times Strongly agree	There’s a good variety of classes at convenient times Not Applicable
Classes are enjoyable and professionally run	Classes are enjoyable and professionally run Strongly disagree	Classes are enjoyable and professionally run Disagree	Classes are enjoyable and professionally run Neutral	Classes are enjoyable and professionally run Agree	Classes are enjoyable and professionally run Strongly agree	Classes are enjoyable and professionally run Not Applicable
Studios and equipment are clean and well maintained	Studios and equipment are clean and well maintained Strongly disagree	Studios and equipment are clean and well maintained Disagree	Studios and equipment are clean and well maintained Neutral	Studios and equipment are clean and well maintained Agree	Studios and equipment are clean and well maintained Strongly agree	Studios and equipment are clean and well maintained Not Applicable
Group Fitness staff are approachable, knowledgeable, and supportive	Group Fitness staff are approachable, knowledgeable, and supportive Strongly disagree	Group Fitness staff are approachable, knowledgeable, and supportive Disagree	Group Fitness staff are approachable, knowledgeable, and supportive Neutral	Group Fitness staff are approachable, knowledgeable, and supportive Agree	Group Fitness staff are approachable, knowledgeable, and supportive Strongly agree	Group Fitness staff are approachable, knowledgeable, and supportive Not Applicable
The instructors are knowledgeable, engaging, and motivate participants	The instructors are knowledgeable, engaging, and motivate participants Strongly disagree	The instructors are knowledgeable, engaging, and motivate participants Disagree	The instructors are knowledgeable, engaging, and motivate participants Neutral	The instructors are knowledgeable, engaging, and motivate participants Agree	The instructors are knowledgeable, engaging, and motivate participants Strongly agree	The instructors are knowledgeable, engaging, and motivate participants Not Applicable
The air conditioning and ventilation in the studios is comfortable	The air conditioning and ventilation in the studios is comfortable Strongly disagree	The air conditioning and ventilation in the studios is comfortable Disagree	The air conditioning and ventilation in the studios is comfortable Neutral	The air conditioning and ventilation in the studios is comfortable Agree	The air conditioning and ventilation in the studios is comfortable Strongly agree	The air conditioning and ventilation in the studios is comfortable Not Applicable
The overall atmosphere of the group fitness studio is welcoming, motivating, and enjoyable	The overall atmosphere of the group fitness studio is welcoming, motivating, and enjoyable Strongly disagree	The overall atmosphere of the group fitness studio is welcoming, motivating, and enjoyable Disagree	The overall atmosphere of the group fitness studio is welcoming, motivating, and enjoyable Neutral	The overall atmosphere of the group fitness studio is welcoming, motivating, and enjoyable Agree	The overall atmosphere of the group fitness studio is welcoming, motivating, and enjoyable Strongly agree	The overall atmosphere of the group fitness studio is welcoming, motivating, and enjoyable Not Applicable

Any comments about group fitness or amenities?

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* 11. AQUATICS
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
Pools are clean and well maintained	Pools are clean and well maintained Strongly disagree	Pools are clean and well maintained Disagree	Pools are clean and well maintained Neutral	Pools are clean and well maintained Agree	Pools are clean and well maintained Strongly agree	Pools are clean and well maintained Not Applicable
Lifeguards are attentive and professional	Lifeguards are attentive and professional Strongly disagree	Lifeguards are attentive and professional Disagree	Lifeguards are attentive and professional Neutral	Lifeguards are attentive and professional Agree	Lifeguards are attentive and professional Strongly agree	Lifeguards are attentive and professional Not Applicable
Spa and sauna areas are clean and well maintained	Spa and sauna areas are clean and well maintained Strongly disagree	Spa and sauna areas are clean and well maintained Disagree	Spa and sauna areas are clean and well maintained Neutral	Spa and sauna areas are clean and well maintained Agree	Spa and sauna areas are clean and well maintained Strongly agree	Spa and sauna areas are clean and well maintained Not Applicable
The changeroom and toilet amenities in the aquatic area are clean, functional, and sufficient	The changeroom and toilet amenities in the aquatic area are clean, functional, and sufficient Strongly disagree	The changeroom and toilet amenities in the aquatic area are clean, functional, and sufficient Disagree	The changeroom and toilet amenities in the aquatic area are clean, functional, and sufficient Neutral	The changeroom and toilet amenities in the aquatic area are clean, functional, and sufficient Agree	The changeroom and toilet amenities in the aquatic area are clean, functional, and sufficient Strongly agree	The changeroom and toilet amenities in the aquatic area are clean, functional, and sufficient Not Applicable
There is adequate lane space available in the lap pool at the times I require	There is adequate lane space available in the lap pool at the times I require Strongly disagree	There is adequate lane space available in the lap pool at the times I require Disagree	There is adequate lane space available in the lap pool at the times I require Neutral	There is adequate lane space available in the lap pool at the times I require Agree	There is adequate lane space available in the lap pool at the times I require Strongly agree	There is adequate lane space available in the lap pool at the times I require Not Applicable

Any comments about aquatics or amenities?

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* 12. SWIM SCHOOL
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
The enrolment process for Swim School is straightforward and user-friendly	The enrolment process for Swim School is straightforward and user-friendly Strongly disagree	The enrolment process for Swim School is straightforward and user-friendly Disagree	The enrolment process for Swim School is straightforward and user-friendly Neutral	The enrolment process for Swim School is straightforward and user-friendly Agree	The enrolment process for Swim School is straightforward and user-friendly Strongly agree	The enrolment process for Swim School is straightforward and user-friendly Not Applicable
Instructors are friendly, punctual, and professional	Instructors are friendly, punctual, and professional Strongly disagree	Instructors are friendly, punctual, and professional Disagree	Instructors are friendly, punctual, and professional Neutral	Instructors are friendly, punctual, and professional Agree	Instructors are friendly, punctual, and professional Strongly agree	Instructors are friendly, punctual, and professional Not Applicable
Communication about progress and scheduling is clear	Communication about progress and scheduling is clear Strongly disagree	Communication about progress and scheduling is clear Disagree	Communication about progress and scheduling is clear Neutral	Communication about progress and scheduling is clear Agree	Communication about progress and scheduling is clear Strongly agree	Communication about progress and scheduling is clear Not Applicable
My child is showing progress in their lessons	My child is showing progress in their lessons Strongly disagree	My child is showing progress in their lessons Disagree	My child is showing progress in their lessons Neutral	My child is showing progress in their lessons Agree	My child is showing progress in their lessons Strongly agree	My child is showing progress in their lessons Not Applicable

Any comments about Swim School or enrolment?

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* 13. CRECHE
On a scale of 1 to 5, how would you rate the following statements?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not Applicable
The creche is clean and welcoming	The creche is clean and welcoming Strongly disagree	The creche is clean and welcoming Disagree	The creche is clean and welcoming Neutral	The creche is clean and welcoming Agree	The creche is clean and welcoming Strongly agree	The creche is clean and welcoming Not Applicable
Staff are friendly and engaging	Staff are friendly and engaging Strongly disagree	Staff are friendly and engaging Disagree	Staff are friendly and engaging Neutral	Staff are friendly and engaging Agree	Staff are friendly and engaging Strongly agree	Staff are friendly and engaging Not Applicable
The service allows me to participate in other LLC activities	The service allows me to participate in other LLC activities Strongly disagree	The service allows me to participate in other LLC activities Disagree	The service allows me to participate in other LLC activities Neutral	The service allows me to participate in other LLC activities Agree	The service allows me to participate in other LLC activities Strongly agree	The service allows me to participate in other LLC activities Not Applicable
The creche service is good value for money	The creche service is good value for money Strongly disagree	The creche service is good value for money Disagree	The creche service is good value for money Neutral	The creche service is good value for money Agree	The creche service is good value for money Strongly agree	The creche service is good value for money Not Applicable

Any comments about Creche?

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* 14. Are there any programs or services that you would like to see offered at LLC?

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* 15. What are the two most important reasons you choose LLC?

Value for money

Friendly staff and service

Variety of programs and facilities

Convenient location

Community atmosphere

I achieve my fitness or wellbeing goals

Other (please specify)

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* 16. If LLC could improve just one thing, what should it be?

Facility upgrades

Class variety / scheduling

Customer service

Pricing / memberships

Cleanliness / maintenance

Communication

Other (please specify)

FINAL QUESTIONS

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* 17. How likely are you to recommend LLC to a friend or family member?

Not at all likely

Extremely likely

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 18. How important is LLC to your personal health and wellbeing?

Very important

Somewhat important

Not so important

Optional - helps us understand who we're hearing from?

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* 19. What is your age range?

Under 18

18 - 34

35-54

55+

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* 20. What is your gender?

Female

Male

Non-binary

Prefer not to say

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* 21. What is your suburb?

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* 22. Do you have any additional feedback about LLC that you'd like to share?

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* 23. PRIZE DRAW (Optional)
Would you like to go in the draw to win on of these prizes?
3 month free membership | 10 visit pass of your choice | $50 Sportspower voucher

Yes

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* 24. Please provide your name, email address and phone number so we can get in touch

Thank you for helping shape the future of Leschenault Leisure Centre!

Your feedback plays an important role in supporting future Council decisions and improving our community facilities.

Customer Satisfaction Survey

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* 1. What best describes your relationship with LLC?

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* 2. What facilities/services do you use at LLC (select all that apply)?

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* 3. How long have you been visiting LLC?

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* 4. How often do you visit LLC?

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* 5. OVERALL EXPERIENCEOn a scale of 1 to 5, how would you rate the following statements?

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* 6. CUSTOMER SERVICE & COMMUNICATIONOn a scale of 1 to 5, how would you rate the following statements?

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* 7. FACILITIES & SAFETYOn a scale of 1 to 5, how would you rate the following statements?

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* 8. MEMBERSHIPOn a scale of 1 to 5, how would you rate the following statements?

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* 9. GYMOn a scale of 1 to 5, how would you rate the following statements?

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* 10. GROUP FITNESSOn a scale of 1 to 5, how would you rate the following statements?

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* 11. AQUATICSOn a scale of 1 to 5, how would you rate the following statements?

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* 12. SWIM SCHOOLOn a scale of 1 to 5, how would you rate the following statements?

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* 13. CRECHEOn a scale of 1 to 5, how would you rate the following statements?

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* 14. Are there any programs or services that you would like to see offered at LLC?

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* 15. What are the two most important reasons you choose LLC?

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* 16. If LLC could improve just one thing, what should it be?

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* 17. How likely are you to recommend LLC to a friend or family member?

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* 18. How important is LLC to your personal health and wellbeing?

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* 19. What is your age range?

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* 20. What is your gender?

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* 21. What is your suburb?

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* 22. Do you have any additional feedback about LLC that you'd like to share?

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* 23. PRIZE DRAW (Optional)Would you like to go in the draw to win on of these prizes?3 month free membership | 10 visit pass of your choice | $50 Sportspower voucher

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* 24. Please provide your name, email address and phone number so we can get in touch

* 5. OVERALL EXPERIENCE
On a scale of 1 to 5, how would you rate the following statements?

* 6. CUSTOMER SERVICE & COMMUNICATION
On a scale of 1 to 5, how would you rate the following statements?

* 7. FACILITIES & SAFETY
On a scale of 1 to 5, how would you rate the following statements?

* 8. MEMBERSHIP
On a scale of 1 to 5, how would you rate the following statements?

* 9. GYM
On a scale of 1 to 5, how would you rate the following statements?

* 10. GROUP FITNESS
On a scale of 1 to 5, how would you rate the following statements?

* 11. AQUATICS
On a scale of 1 to 5, how would you rate the following statements?

* 12. SWIM SCHOOL
On a scale of 1 to 5, how would you rate the following statements?

* 13. CRECHE
On a scale of 1 to 5, how would you rate the following statements?

* 23. PRIZE DRAW (Optional)
Would you like to go in the draw to win on of these prizes?
3 month free membership | 10 visit pass of your choice | $50 Sportspower voucher