The RecycLA franchise has existed in the City of Los Angeles since 2017 and existing contracts with haulers are due to expire on January 1, 2027, and are currently being renegotiated. The City Council will be considering revisions to the existing program that will cost you as a property owner even more. NOW is your time to provide input as to what needs to be changed and why.

The Apartment Association of Greater Los Angeles wants to hear property owners like you about your experiences with your RecycLA service provider (RSP) to share with the Los Angeles City officials and the City Council. Please participate by taking this brief survey. All individual responses will be kept strictly confidential…we promise!

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1. Which is the permitted waste hauler that services your rental property(ies)? (Check all that apply):

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2. How would you rate your overall experience and the services being provided by your RSP over the past year and a half, or so (Since January 2025 through August 2026)? (10 = Extremely Satisfied / 1 = Extremely Dissatisfied)

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i We adjusted the number you entered based on the slider’s scale.

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3. What is the reason for your response to Question 2 above?

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4. Do you have renters at one or more of your rental properties who have missed one or more monthly rent payments that remain outstanding since the January 2025 wildfires (Since January 2025 through August 2026)?

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5. Due to the impacts of the January wildfires, have you encountered any problems paying your monthly waste bills? Check all that apply:

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6. During the last year or so, have you experienced an increase in your waste collection needs at your rental property(ies)?

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7. During the last year or so, have you been fined or warned about your waste collection at your rental property(ies)? For example, have you been fined for not properly separating your trash?

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8. Please tell us more about your response to Question 7

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9. How much has your monthly waste hauling bill(s) increased? (Do not include commas or dollars signs)

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10. Have you contacted your RecycLA waste hauler to request a plan change to reduce your charges, or expressed a need for a payment plan?

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11. If you responded “yes” to Question 10, please provide details below:

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12. In the past 20 months (since January 2025) have you been charged late fees or other surcharges by your waste hauler(s)? Please check all that apply:

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13. Please tell us how you have been financially impacted by the January 2025 wildfires or L.A. City’s ongoing emergency price restrictions (a/k/a, anti-gouging restrictions), or any challenges collecting rent, inability to increase rent, meeting financial obligations, etc.

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14. If you would be willing to speak with us further, please provide your information below.

We also encourage you to share your complaints, concerns and issues about RecycLA with the City of Los Angeles Bureau of Sanitation (LASAN) by calling 311, so that the City has a record of it.

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