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Luggage Unpacked: Industry Transformation Study

Your responses will help create valuable insights for our entire sector.

Responses containing personal data will be treated confidentially in accordance with EU Regulation 2016/679 (GDPR General Data Protection Rules).

Your individual responses are completely confidential. We protect your information by:

  • Never sharing or publishing individual data
  • Reporting only aggregated results that combine multiple responses
  • Removing all identifying information from published findings
  • Storing data securely with access limited to authorised research personnel

We will use the survey to prepare and shared industry insights including strategic insights for better decision-making as well as best practices and common challenges. ​

The survey is anonymous but if you would like to expand/discuss any of your answers, please contact the team at marketing@travelsentry.org with any more information.

Your honest perspective strengthens our industry. Thank you for participating.
1.Which department best describes your current role?(Required.)
2.Compared to 2019 (pre-pandemic), how would you describe your current sales volume?(Required.)
3.Which sales channels have grown most for you since 2020?(Required.)
4.What have been your biggest business challenges in the recovery period?(Required.)
5.How has your workforce changed since 2019?(Required.)
6.What functional areas have you invested in most?(Required.)
7.What product categories are you prioritising for growth?(Required.)
8.Which material innovations are you actively exploring or implementing?(Required.)
9.How important is sustainability in your product development strategy now versus 2019?(Required.)
10.Which traveller segments are you targeting most actively?(Required.)
11.Over the past 5 years, how has the percentage of your product assortment featuring TSA locks changed?(Required.)
12.What are the primary barriers preventing your company from incorporating locks (TSA or otherwise) into a larger portion of your product line? (Select up to 3)(Required.)
13.What trends do you believe will most shape the luggage industry in the next 2-3 years?(Required.)
14.How do you expect overall travel demand to evolve over the next 2-3 years?(Required.)
15.In a sentence, what's the biggest lesson or change your business has made since the pandemic?(Required.)